Troubleshooting

Check the troubleshooting section in your camera manual and if you still need help after checking the manual, call the camera manufacturers support desk.

What to do if my digital camera will not turn on?

First check the batteries (are they fully charged, are they inserted correctly). Next connect the camera to an AC adapter (if available). Try to turn the camera back on. If it works, then try different batteries. If the camera is still not working, after checking the trouble shooting section in your camera manual, call the camera manufacturers support desk.

What do I do if my screen keeps turning off?

Check if the battery is low; replace or recharge. Some digital cameras have a power-save mode that shuts down the camera. Consult the camera manual. Turn the camera on and go into the menu and change the setting to a more appropriate one. If you still need help after checking the manual, call the camera manufacturers support desk.

I am getting a "memory card error" message. What can I do?

If you get a message on your camera such as "Memory Card Error", the first step is to format the card through the camera menu. Read your camera manual to see how to format your memory card.

I have accidentally deleted all my photos in the camera. Can I get them back?

If you accidentally delete your photos or you get a message that your memory card is corrupted, do not take any further photos. It may be possible to recover them using Photo Recovery Software.

What do I do if my digital camera got wet?

Turn off your digital camera if it's on. Remove all batteries and media devices. Let it dry completely for at least 48 hours before reinserting batteries. It is recommended that you take the camera in to get assessed at an authorised repairer.

What should I do if my digital camera is burning through batteries?

Minimise your use of the digital camera's built-in LCD. If it has a viewfinder you can use this instead. The LCD is the biggest power drain on your digital camera. Use only heavy-duty batteries that are suited to digital camera. Ordinary AA alkaline batteries won't last long at all. Look into upgrading to rechargeable NiMH AA batteries.

If you have or can get an AC adapter for your digital camera, always use it when downloading photos directly to your computer. Consider getting a card reader that will connect to your computer. This will save battery life and improve data-transfer speed.

What should I do when my digital camera won't recognise the media device?

Make sure media (i.e. the memory card) is inserted correctly. Make sure media hasn't been write-protected. Make sure you have the right type of media (memory card) - check your camera manual.

What if the flash on my digital camera doesn't work?

Check that batteries are fresh. Check that camera hasn't been set for no-flash mode. Give the flash time to charge before pressing shutter.

If I can't find the pictures I took on my digital camera, what should I do?

Look for the playback or review mode on your camera to view the photos on your camera. Use arrow buttons to scroll through pictures.

What do I do if my digital camera won't take a picture?

I am very disappointed with the image quality produced by the camera. What can I do?

Check with the manufacturer to see if there are any firmware upgrades available for the camera. Go online and check the forums to see if others are having the same issue. If you are not already doing so, try using the scene modes on your camera. Taking good photos can be challenging, consider taking some photography classes.

I am taking a lot of blurry photos. What can I do?

Read about techniques to reduce blurry photos including using a tripod, using your flash more and half depressing the shutter before taking the photo (pre-focusing).