Terms of Use

By using our site, you agree to the following conditions. Please read them carefully.

All information contained in our web pages is believed to be accurate and reliable at the time of publishing. Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. If we have made an error in pricing, we will notify you of the correct price and give you the option to cancel.

We may need to contact you to seek further details of billing and shipping information that will allow us to complete our verification procedure. If this information is required you will be notified by phone and email.

We reserve the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card. We will inform you as soon as possible of any change in price, or cancellation of orders.

International orders: We do not ship outside Australia. You may place an order from outside Australia to be sent to a person resident in Australia.

To deter credit card fraud when you confirm your order, your IP address will be logged.

In no circumstances are we liable for special, indirect or consequential loss or damage of any kind including any loss of profit or of contract, even if you advise us of any special circumstances or such loss was reasonably foreseeable. This includes, but is not limited to, the transmission of any computer viruses or anything else that may interfere with or damage the operation of your computer system.

Product images used on this website are for illustration purposes only and actual items may vary in appearance. Package contents are at the discretion of the manufacturer and may vary from those described from time to time. We will not accept any liability for any loss or damage which may be incurred by any person acting in reliance upon this information. All brands, logos, images and names are trademarks of their respective companies. No part of this website may be copied or reproduced without prior permission from Digital Camera Warehouse Pty Ltd

Please specify in the notes of your order if you do not wish to be added to our newsletters containing tips and techniques for your photography. Please know that you can unsubscribe from our mailing list at any time.

Ordering via our Contact Centre / Website, picking up in store

We can send your order to our store for personal collection. Payment will be taken in store at the time you collect your items. Photo ID is required when picking up items in store. Payments made by credit card will require presentation of the credit card in store to collect goods. For some forms of in-store pick-up, your Photo ID document number must also be recorded on our invoice under the agencies terms e.g. PayPal, Studio 19, Flexirent and Government Contract customers.

Secure Online Ordering

We use 128-bit encryption Secure Socket Layer (SSL) security technology. Our shopping cart checkout facility is not an automated checkout. All orders are subject to verification whether or not the order has been confirmed and charged to your credit card. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a refund to your credit card. We will inform you as soon as possible of any changes in prices, or cancellation of orders.

Payment Options

There is no surcharge for MasterCard or Visa. Amex cards incur a 2% surcharge on the total of your invoice. If you wish to pay by direct funds transfer, select this option when ordering online. Direct funds transfers may incur a fee. You are responsible for paying all fees incurred. Your order is processed once payment for the goods and any additional fees has been received.


The cost of insurance is included in our delivery charges. All stock is tracked and must be signed for at the delivery address. Insurance claims must be reported to the freight company and Digital Camera Warehouse for assessment.

Confirmation of Identity

Whether you order by phone or online, we may contact you to confirm details or request proof of identity. All information will remain confidential. When you buy from our retail store in person, you will be required to provide photo ID when using a gift voucher. When you pick-up items from our retail store where payment has been made by direct deposit or cheque, we will ask to sight your photo ID.

Some agencies require both sighting and recording your Photo ID document number as proof of identity when collecting goods e.g. PayPal, Studio 19, Flexirent and Government Contract customers. This information is securely stored as outlined in our Privacy Policy.

Please note when ordering online, IP addresses will be logged. If we determine that an order is an attempted fraud, your details will be reported to credit card authorities and the police.

Privacy Policy

Your information will only be used to process your order. We will not reveal your personal information to any external organisation except where necessary for the purpose of filling your order (e.g. financial institutions that issued your credit card and courier companies that deliver your order).

However, if any of the information you supply is found to be false or misleading, we will report this to the appropriate authorities for them to pursue.

To improve your shopping experience on our site, Digital Camera Warehouse may use 'cookies'. A cookie is a piece of information that allows the server to identify and interact more effectively with your device. Cookies are an industry standard and most major web sites use them. The cookie assists us in maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return. You may refuse the use of cookies by configuring your web browser to reject and delete cookies and block JavaScript but you may find some parts of our website then have limited functionality.

Our website may contain links to other websites. Please be aware that Digital Camera Warehouse is not responsible for the privacy practices of other websites. When you go to other websites from here, we advise you to be aware and read their privacy policy.