Digital Camera Warehouse Reviews
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What customers say about us:
| Trish from SA said: | Trish gave us a rating of: | |
I was more than pleasantly surprised to receive my Canon Ixus 145 camera within 24 hrs of placing the order. It is exactly what I wanted ( a point and shoot, easy to use digital ) and was competitively priced. Local stores seem not to carry this model. I will recommend you to others. Thank you. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 20/10/2014 |
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| Wendy from QLD said: | Wendy gave us a rating of: | |
I have just had to return my Leica V Lux 40 under warranty and there was a difficulty in replacement as it is no longer available from Leica. Leica replaced my camera with one that did not have the features that I use frequently. Janet Sydney from Digital Warehouse has been absolutely fantastic in solving this problem and treated me with empathy and respect, which was greatly appreciated. Through her the problem has been resolved leaving me a happy customer. Great service. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 16/10/2014 |
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| Dianne from QLD said: | Dianne gave us a rating of: | |
I have found the service provided both on the phone and in store has been exceptional. Not only have the staff provided good advice but additional information was given to further advance my very basic photographic knowledge. When I ordered a flash I was told I would receive a call and it should be in store in two days.I got the call the following day, as the flash had arrived. Excellent service. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 13/10/2014 |
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| John from WA said: | John gave us a rating of: | |
I was amazed to receive my camera that I ordered at 2:30pm WST (4:30pm EST) at my door next day at 2:30pm in WA. As with the last reviewer Jared this was not expected but really pleasing. Also had an account question and that was really speedily, accurately and efficiently replied to by Janet. Vincent at the call centre was so helpful with advice and information that I had no hesitation in doing the purchase with him. The website had all info I needed and after doing a lot of research it was accurate and complete. Thank you I will definitely deal with Digital Camera Warehouse for any other purchases. The total experience was way better than 4 other places I contacted on the basis of other reviews on the web. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 04/07/2014 |
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| Sam from QLD said: | Sam gave us a rating of: | |
I have ordered twice and both times my items have arrived within 5 days, and great customer care. I had a question and had a reply within a day. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 05/06/2014 |
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| Jared from Perth said: | Jared gave us a rating of: | |
I usually don't bother with feedback (too lazy) but after receiving my camera less than 24hrs after ordering online, I was completely amazed. I was more than happy to wait the mentioned "up to 5 business days" but instead went from ordering Wednesday afternoon to receiving delivery Thursday morning (shipped from Melbourne to Perth). And to think I had just finished a disappointing week and a half of dealing with another website that ended up telling me they were out of stock. This is absolutely first port of call from now on! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 22/05/2014 |
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| Paul from VIC said: | Paul gave us a rating of: | |
Being my first purchase through DCW online I must say I'm extremely impressed! Having only placed my order on Friday it arrived at my doorstep via Startrack at 8.25 Monday morning. I was fully informed of the order process from start to finish. Their pricing and postage is great and the customer service is outstanding, so much so I've placed my second order with them this morning. All in all DCW is one of the best "if not the best" online stores I've had the pleasure of doing business with! Keep up the great work DCW. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 19/05/2014 |
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| Phil from SA said: | Phil gave us a rating of: | |
Hi, Received the camera bags today. What brilliant service; from order to delivery it only took 4 days. Even better when you consider my rural location. As for the gear. Fantastic value for money. I will definitely deal with this company again. Keep up the great service. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 17/04/2014 |
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| Olivera Blagojevic from Sydney said: | Olivera Blagojevic gave us a rating of: | |
I went into the Canterbury store back in January to purchase a basic compact camera, however after Antonio showed me differences between a compact and a SLR camera and spent time with me demonstrating how to use the actual camera I didn't mind spending the extra money and buying myself a GREAT SLR to take nice pics of the family. We will definitely be coming back for future business. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 16/02/2014 |
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| Paul Briton from Arcadia said: | Paul Briton gave us a rating of: | |
I phoned about information on mirror less digital cameras and spoke to Travis. This man is so helpful and knowledgeable it is amazing. Travis (not sure if I am spelling his name correctly) quickly worked out my needs and made a couple of recommendations that were totally different to what I originally had in mind. He outlined the features and benefits of his recommended models and the reasons as to why these would be more suitable for me. The one I have now chosen is not yet released but I will be informed when it comes in and will purchase with lenses from you company. The prices seem excellent and the service second to none. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 07/02/2014 |
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| Anne Greenwood from Lockwood South said: | Anne Greenwood gave us a rating of: | |
I must say how impressed i was with the staff at DCW when I inquired about an item beingin stock at the Melbourne store. Not only did they email me to let me know there was one left and they would hold it for me to pick up, but they also confirmed via text message. The staff at the store were very helpful and it was a very easy transaction. (not to mention a very good price). I would highly recommend DCW | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 16/01/2014 |
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| Aundry W Beck from Dee Why said: | Aundry W Beck gave us a rating of: | |
Gee I LOVE this store!!! I've been shopping at DCW of and on for about 4-5 years...when I can afford to buy something I want from you guys. TODAY you have BLOWN ME away....I ordered something from you at 9:25am and I have just received it at 5:25pm....I don't care what anybody says...YOU cannot get better customer service like that. I was quite prepared to wait the 3 days especially around Chrissy time but this is brilliant.....well done to ALL THE STAFF AND YOUR DISPATCHERS... TRULY Santa's Helpers here. YOU GUYS bring a smile to my face for your wondrous customer service....MERRY CHRISTMAS TO YOU ALL AND A HAPPY NEW YEAR. Please don't change in what your doing for us all! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 18/12/2013 |
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| Andy Currey from Arana Hills said: | Andy Currey gave us a rating of: | |
After realising I myself had not double checked everything properly with my online order I called up and spoke with Melinda. She took the details of my query, called me back less than two minutes later with a perfect solution and I will now receive my late ordered goods in time for christmas! A useful, polite and efficient call centre is almost unheard of nowadays, thanks very much, keep up the good work! | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 18/12/2013 |
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| Lynne Strudwicke from Kalgoorlie said: | Lynne Strudwicke gave us a rating of: | |
You guys are awesome! You must specialise in 'under promise & over deliver' (Pardon the pun - see below). I ordered over $2K work of camera gear as I had breakfast Wednesday morning, it was delivered the NEXT day, even though I live in a regional centre some 600Kms from Perth. I am very impressed and pleased. Everything was well packaged and arrived in good order. I will be recommending you to others! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 21/09/2013 |
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| Stephen Hardwick from Mount Isa said: | Stephen Hardwick gave us a rating of: | |
Thank you so much for the personal contact by phone, that was really appreciated. My request for information was followed up and I got a reply the next day, fantastic, thanks. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | good | |
| 04/09/2013 |
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| Hanna from Maroochydore, Sunshine Coast said: | Hanna gave us a rating of: | |
Nice staff on the phone, and most of all speedy delivery. Placed my order on Thursday morning, couldn't believe my eyes when I got the package on Friday afternoon! Amazing. Thank you! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 16/08/2013 |
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| Mark Barratt from Clovelly said: | Mark Barratt gave us a rating of: | |
I am disable and have difficulty getting out so I purchase many things over the internet and have them delivered. Yesterday (Monday) after normal trading hours I ordered some Items from the Digital Camera Warehouse and was astonished when the items arrived Tuesday afternoon. Absolutely brilliant service, you are up there with the best if not at the top of the list for sales over the internet. One ecstatic and now loyal customer that will be using the Digital Camera Warehouse as my primary supplier for photographic equipment. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 06/08/2013 |
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| Raymie Sherring from Ballarat said: | Raymie Sherring gave us a rating of: | |
Absolutely amazing prices (even better than grey imports) and service. I ordered a lens via the website for pick up at the Northcote Victoria store. A couple of hours later I received a phone call and then an email advising it was ready for collection. As soon as I stepped in the store and said I had an order awaiting collection the staff member knew who I was and called me by name, he was also very knowledgeable in regards to photography and made sure to offer filters etc for lens and to also advise me about extended warranty. Amazing service! You have a new customer for life and I wont hesitate to recommend you to friends. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 19/07/2013 |
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| Gordon Kilby from Maroubra said: | Gordon Kilby gave us a rating of: | |
I visited your store today at Canterbury & purchased a battery for my LUMIX DMC FT5 Camera. Shop display & customer service is excellent. Car parking space was easy to find. Well done, I am happy to do business with this company again. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 28/06/2013 |
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| Stuart from Yeppoon said: | Stuart gave us a rating of: | |
although there was a wait I was kept updated and the fast delivery was excelent. Couldn't wish for better customer service | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 08/06/2013 |
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| Kan Seah from Woodcroft said: | Kan Seah gave us a rating of: | |
Good product knowledge and excellent customer service experience. Thank you | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 29/05/2013 |
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| Chris from Umina NSW said: | Chris gave us a rating of: | |
I ordered a Tamron SP 90mm f2.8 Di Macro 1:1 VC USD on 21/5. I paid via bank deposit (which usually takes two hole working days to clear) and it arrived today 23/5 in great condition. I really wasn't expecting it today but it came. I cant recommend DCW enough, thanks guys. Chris | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 23/05/2013 |
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| Graham Smith from Innisfail FNQ said: | Graham Smith gave us a rating of: | |
A very good experience!! Delivered within 4 days. Excellent service for someone 3000km from your office. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 22/05/2013 |
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| Pam Colville from Alexandra said: | Pam Colville gave us a rating of: | |
Ordered two filters one being a variable ND that no one seemed to have in stock... not only did you have them in stock I rang at 4.45pm and they arrived before 9am the following morning...as we are 2+ hours from the CBD it was amazing service thanks so much DCW my new best friend... | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 13/05/2013 |
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| Michael from Apollo Bay said: | Michael gave us a rating of: | |
Ordered a sensor cleaner 1st May at 3pm, arrived the next day. Delivery speed has blown me away as I live in regional VIC and delivery usually takes ages. Thank you very much. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 03/05/2013 |
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| Linda from Williamstown said: | Linda gave us a rating of: | |
Great Service Customer service was amazing. I ordered my Nikon around 11:30 and received it before 9:00am the following day. Will be recommending you guys to everyone Thank you for the great service and my new camera | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 22/03/2013 |
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| Frank from Orange said: | Frank gave us a rating of: | |
Great experience - VERY helpful & knowledgeable staff - well done to all concerned. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 03/01/2013 |
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| Geoffrey from Hallora said: | Geoffrey gave us a rating of: | |
Received camera today, 24/12, excellent! Just in time to take it to the Boxing Day Test in Melbourne. Thanks heaps, Geoff. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 24/12/2012 |
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| Amanda said: | Amanda gave us a rating of: | |
In the middle of christmas madness I needed my order to be delivered ASAP. The customer service was absolutely fantastic, in which one customer service representative highlighted my order as urgent. He gave me a sense of relief as he vertually assured me next day delivery, to my suprise the delivery arrived on the same day. The service team have a great understanding on the products that they sell, its great to feel like a valued customer, an example of what other businesses should try to benchmark to. Thanks | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 22/12/2012 |
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| Bill from Paralowie said: | Bill gave us a rating of: | |
Outstanding service ordered online after payment cleared item arrived next day. Cheers Bill | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 21/12/2012 |
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| Matthew from Balhannah said: | Matthew gave us a rating of: | |
Would just like to say thank you for the outstanding customer service I have received in the past few days from DCW. First time customer and I don't think It will be the last time I deal with you guys. Placed phone order for my new canon HD video on Wednesday morning about 10am and the box was in my hot little hands on Thursday afternoon. Great price, fast delivery and top customer service, what more could you ask for! | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | good | |
| 21/12/2012 |
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| Adam from Leichhardt said: | Adam gave us a rating of: | |
Walked in for a cokin p-series grad ND kit without calling. they had them instock. Very friendly staff. Great pricing , better than some OS stores. Now all my photo buddies use DCW as one of our main price check websites. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | good | |
| Website - Information: | good | |
| 16/12/2012 |
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| Kylie from Surfers Paradise said: | Kylie gave us a rating of: | |
I was so suprised that I recieved my order the day after I placed it, am very impressed with your speedy service! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | good | |
| 8/12/2012 |
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| Hayley from Margate said: | Hayley gave us a rating of: | |
I ordered the camera over the phone (after ringing to check if it was in stock), and it arrived today. very happy with speed of delivery. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | good | |
| Website - Information: | good | |
| 5/12/2012 |
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| Daniel from Carlingford, NSW said: | Daniel gave us a rating of: | |
WOW, ordered in the AM and it turned up the same day!! Along with the great prices I will definately be back for more from DCW. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 19/10/2012 |
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| Gaylene from Port Germein, SA said: | Gaylene gave us a rating of: | |
Thankyou!!!! Super speedy delivery, on a great priced camera. Love it. Your security checks are also a great idea & much appreciated! Wish all internet purchases were as easy! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 16/10/2012 |
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| Iain from Carlton, TAS said: | Iain gave us a rating of: | |
Great service from very knowledgeable staff (Scott - Sydney). Was advised that one item was out of stock and would be shipped at a later date but it turned up with the original order. Well done DCW | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 05/10/2012 |
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| Dave from East Gippsland, VIC said: | Dave gave us a rating of: | |
Digital Camera Warehouse offered fantastic customer service. Order was receive promptly and was extremely impressed with the back order service.I have just placed my second order with them today and will be placing more orders in the future Well Done!!!! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 27/09/2012 |
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| Roy from Gnangara, WA said: | Roy gave us a rating of: | |
I am writing to say how very pleased I am with my Pentax k5, the buy with a Sigma lens 24-60mm was a wonderful update for me, being the 4th Pentax owned, the value was fantastic comparing pricing around, people just do not know what they are missing out on these bargains! I am so thrilled with it but being handucapped now I do not get out so much for photos as I used to do, My question is - How different are the NEW K6-s's which I have just heard about, HOW can they improve such a wonderful camera. I hope to hear the news from you soon. Kindest regards Roy. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 24/09/2012 |
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| Justine from NSW said: | Justine gave us a rating of: | |
I was extremely impressed, both by the level of help I received on the telephone (I called becauase I needed extra information on top of what was provided on the website - mainly because of my ignorance rather than any deficit in the website) and by the speed of delivery. I ordered late in the afternoon on Tuesday, and received my order by Wednesday afternoon. Thank you! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | good | |
| 13/09/2012 |
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| Robert from Hallidays Point, NSW said: | Robert gave us a rating of: | |
After one of your helpful representatives provided me with some information and confirmation that you were in stock, I placed the order on your website late Wednesday (5/9). The order was invoiced the next day and I received the camcorder one day later (7/9). Remarkable given that we live 350kms from the nearest capital city. I would be happy to recommend your company to friends. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | good | |
| 07/09/2012 |
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| Alethea from Salisbury said: | Alethea gave us a rating of: | |
I just wanted to let this shop know that their staff are amazing! I always get wonderful, honest advice. And they don't care that I have absolutely no idea what I am doing. Please let them know how amazing they are and that everytime I have dealt with this story (sic) they have made me feel really happy and okay with my L plates as a photographer. Alethea | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 31/08/2012 |
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| David from Perth, WA said: | David gave us a rating of: | |
Excellent customer service. My camera, lenses, filters and memory all arrived as specified and ahead of schedule (in one day to Perth!). Very much appreciated and I have already recommended Digital Camera Warehouse to others. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | good | |
| Website - Information: | good | |
| 29/08/2012 |
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| Tony from Gold Coast, QLD said: | Tony gave us a rating of: | |
Hi, Just called through today with some telephone queries regarding my Nikon D700 and wanted to commend Lisa on her excellent customer service and advice. Much appreciated, I look forward to dealing with DCW again down the track. Tony | Pricing: | no rating |
| Customer Service: | excellent | |
| Speed of Delivery: | no rating | |
| Website - Ease of Use: | no rating | |
| Website - Information: | no rating | |
| 29/08/2012 |
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| Ken from Townsville, QLD said: | Ken gave us a rating of: | |
I just received my Nikon 200-400 VRII lens and I was extremely impressed with the customer service. This was my first order from Digital Camera Warehouse as my normal supplier was unable to source this lens in time for when I needed it for an assignment. I phoned and spoke with Daniel, who was able to arrange next flight delivery for me (at additional cost of course) so that I received the lens here in Townsville from their Sydney store same day. I ordered the lens at 11.00am, I received the lens at 11pm. I was extremely impressed with the level of customer service that I received. When I said I needed the lens today shipped half way across the country, Daniel was on to it instantly. Very happy customer. I will be looking at using Digital Camera Warehouse in the future for more of my camera purchases. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 24/08/2012 |
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| Michael from Newcastle, NSW said: | Michael gave us a rating of: | |
I was on this website looking for a Sony 16 GB XQD card and card reader and found it and it offer a better price on both products and ordered them on that day and this morning I got the package and was surprise by the fast delivery. I got everything that I ordered on this website and in good condition. Thank you!!!! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 22/08/2012 |
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| Allon from Kuranda, NSW said: | Allon gave us a rating of: | |
"... For speed of delivery ‘Excellent’ is not sufficient to describe it. Ordered late on the 8/8/12 arrived 10/8/12. Thanks guys I will be back Regards Allon" | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 12/08/2012 |
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| Graham from Bathurst, NSW said: | Graham gave us a rating of: | |
"... my order arrived promptly and safely. Am very happy with Combi TF which works exactly as anticipated Many thanks to Lisa who was very patient and helpful when I phoned with query before I ordered online. Easy to follow website. Thanks again Graham" | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 10/08/2012 |
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| Roy from Gnangara, WA said: | Roy gave us a rating of: | |
I was SO pleased with my order, packed so well, came as safe as it could have been. Was able to talk with you before order and was very satisfied with the result, good prices too on the camera and lens etc. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | good | |
| Website - Information: | good | |
| 06/08/2012 |
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| Noel from St Ives, NSW said: | Noel gave us a rating of: | |
Gold medal performance. Delivery within 4 hours of placing the order online in my experience is a record. Keep up the good work of setting high standards of customer service. Congratulations to all involved at DCW. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | good | |
| 03/08/2012 |
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| Casey from Mildura said: | Casey gave us a rating of: | |
I ordered a heavy duty protection case for my Canon digital SLR. I am tremendously impressed by the staff at Digital Camera Warehouse. I needed my case in a hurry & had left it (what I thought) to be too late to order one in time. Not only was my order processed at the speed of light but I received it within 3 days! I cannot commend the staff enough as they did all they could to get my order to me as quickly as possible. I am a very VERY happy customer & I will be back for more. =) Thank you! | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 02/08/2012 |
| |
| Yvonne from Normanville, SA said: | Yvonne gave us a rating of: | |
I noticed that Nikon will increase the warranty to two years if you register your camera. I have done this and thankyou for your service. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 01/08/2012 |
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| Rick from NSW said: | Rick gave us a rating of: | |
I would like to commend Digital Camera Warehouse and it's staff for the excellent service shown to me on my first visit to the Canterbury, Sydney store on the 28/07/2012. From the initial phone call where my order details were taken (from a very friendly lady), the prompt return call to confirm the nikon product was being held (from another friendly staff member), to my dealings with salesperson Sasha instore, the whole retail experience was very professional and courteous. In this day and age of 'internet buying overseas' trying to grab the cheapest price or the 'just give me your money' approach of suspect grey import places, it is nice to see a company such as Digital Camera Warehouse doing so well. Thank you. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 29/07/2012 |
| |
| Emily from Brisbane, QLD said: | Emily gave us a rating of: | |
I went into the brisbane DCW store a couple of days ago and was served by Saul. I had some issues with my 7d that I bought online. He was happy to help me out even though I didn't buy it from DCW and I was so happy that he helped me that next time I'm on the market for a 5dmark3 I will definitely come back to DCW to see Saul so he can help me out again. I will always recommend family and friends to see him and shop at your store for their photographic needs. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 28/07/2012 |
| |
| Don from QLD said: | Don gave us a rating of: | |
Hi, I had the pleasure of viewing your web site and then purchasing a camera from the Annerley store in Brisbane. My daughter suggested I try your shop for my requirements as she had just bought something from there recently and said DCW had the best deal. As I am a baby boomer and not much into cameras surfed the net and visited, Harvey Norman, Teds Camera Shop, David Jones, Big W and k Mart,Dick Smith and a couple of others. I could of saved myself a lot of time if I just went to your web site,what a great site it is, it had everything I needed to know to make my decision. The service I received from the staff at the Annerley store was great, really helpful and knew what they were talking about. Then to top it all off you guys had the best price in town. Helped make my decision by the Camera bag and a Memory card thrown in as part of the deal. I will certainly recommend your store to any one I hear looking for Camera equipment and I will also come back if I decide to graduate to a better camera in time to come. Well done to everyone at Digital Camera Warehouse. Rgds A Happy Customer | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 09/12/2011 |
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| Victor from WA said: | No ratings given: | |
Hi Guys ! Just wanted to let you know, you guys rock !:-) :-) :-) On the 30th I ordered a Nikon D700 from you. I was expecting to have the camera around Monday the 5th and was pleasantly surprised to receive it on Thursday the 1st ! So, all round ...Good Advice...competitive prices....prompt delivery...good service all round...please keep it up ! Kind Regards Victor | Pricing: | n/a |
| Customer Service: | n/a | |
| Speed of Delivery: | n/a | |
| Website - Ease of Use: | n/a | |
| Website - Information: | n/a | |
| 08/12/2011 |
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| Claire from NSW said: | Claire gave us a rating of: | |
Very Happy with the service, placed order on Tuesday late afternoon, had the camera in my hands friday morning, we live in rural NSW. Its my first purchase with DCW and I would highly recommend them. | Pricing: | good |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 06/05/2011 |
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| Jacob from NSW said: | Jacob gave us a rating of: | |
I visited your Canterbury shop for the first time recently. I had just decided to take the step up to DSLR cameras, and as you can imagine, I was a bit nervous! However, I met the most delightfully patient, professional and polite sales person who guideded my through the process of buying whatever I needed. I don't have to stress the fact that I have fallen in love with your store, and I will be shopping there for all my future camera needs. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 03/05/2011 |
| |
| Roman from VIC said: | Roman gave us a rating of: | |
recently i bought a camera and had to return my camera on 23/4 with a fault.i would just like to let you know how easy it was and no problem was too hard for your staff in northcote.service was excellent and i wouldn't hesitate to buy another camera from that store.i would also recommend anyone i know who is looking for a camera and great serice to come to you. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 27/04/2011 |
| |
| Jeanette from VIC said: | Jeanette gave us a rating of: | |
Wow, I am impressed. Service AA. Ordered Sunday night, items here in my hand before lunch time wednesday. Thats pretty impressive consdering we are rural Vic. I will certainly recommend DCW to my friends, and I am sure I will be a repeat user. Many thanks guys. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 14/04/2011 |
| |
| Scott from Orange, NSW said: | Scott gave us a rating of: | |
I found the DCW team to be excellent. My goods arrived as I was advised (a 2 day delay due to lens out of stock). Fast friendly service, great prices and I'm now one happy camper with my new Lens and other accessories. I'll be back for another lens on my wishlist very soon! Cheers folks,Scotty Comments: There is so much product and information on your website, I can't think of anything... lol | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 14/03/2011 |
| |
| Chris said: | Chris gave us a rating of: | |
Pentax Optio RZ10. Nice little camera with a good range of features and superb build quality. Super lens, great picture quality and the movie quality is excellent. Well done for one of the best online shopping sites about, there are plenty of larger companies who could do with following your example. Customer service is well above the average. Product was delivered so promptly and packaged very well. Once again I am extremely impressed with the professionalism of your company and will definately be buying from you again. | Pricing: | excellent |
| Customer Service: | excellent | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | good | |
| Website - Information: | excellent | |
| 03/03/2011 |
| |
| Margaret from WA said: | Margaret gave us a rating of: | |
I ordered a Powershot S95 on Tuesday and it was delivered today, Friday, in WA. Thanks so much for the fast service. I am very happy with my new camera. 10 out of 10 for service. | Pricing: | excellent |
| Customer Service: | 10 | |
| Speed of Delivery: | excellent | |
| Website - Ease of Use: | excellent | |
| Website - Information: | excellent | |
| 25/02/2011 |
| |
| Karen from Casula, NSW said: | Karen emailed us without a rating. | |
"Hello! Just wanted to say how happy & impressed I am with you guys..I ordered this item Monday online around 6pm & it was delivered at 4pm Tuesday to my front door. That is awesome!!!" | Pricing: | n/a |
| Customer Service: | n/a | |
| Speed of Delivery: | n/a | |
| Website - Ease of Use: | n/a | |
| Website - Information: | n/a | |
| 15/11/2010 | No rating given. | |
| Amanda said: | Amanda gave us the following scores | |
| Found the staff at DCW very helpful. I had spoken to a few staff members over the phone before deciding on which camcorder to purchase. I picked up my camcorder from the Canterbury store and was surprised to see the equipment that was in stock. I definately recommend DCW and will use again for my future camera needs. | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 11/11/2010 | No rating given | |
| Peter from QLD said: | Peter emailed us without a rating: | |
| Hi there , I just purchased a Sigma 17-70 mm f2.8-4 DC Macro OS lens from you . All I can say is, what a Bloody Brilliant lens. I have a few Canon lenses but the for the price, Canon have got some real competition. Not only is it a great lens ,I bought it from your store in Brisbane at a great price. Your sales staff were excellent , giving me all the advice I needed and very friendly . Your shop is now the only shop I will go to for my photography needs. Many thanks | Pricing: | n/a |
| Customer Service: | n/a | |
| Speed of Delivery: | n/a | |
| Website - Ease of Use: | n/a | |
| Website - Information: | n/a | |
| 7/11/2010 | No rating given. | |
| Aub from QLD said: | Aub emailed us without a rating: | |
Digital Camera Warehouse Staff: I rang your Sydney 1300 number on 30 September to seek info re a Pentax camera plus accessories. The person I spoke to promised to get back to me, after doing some homework, and to my surprise, did so, late in the day. He must surely have been working after hours. I placed an order with him that day. Right on the dot of 9 am Oct 1st, I received a call from your Brisbane Shop telling me my order was ready for pickup. I drove in over 100 km to collect the order and was greeted with courtesy and professionalism by the gentleman there. This was not the experience I had at certain other Camera Houses in the previous week. I just wanted to thank your staff for their professionalism and courtesy, to wish all of you well, and to let you know I have already recommended your store to two other people. Reliability and service are greatly appreciated by us customers. Have a good day. Peace to you, Aub | Pricing: | n/a |
| Customer Service: | n/a | |
| Speed of Delivery: | n/a | |
| Website - Ease of Use: | n/a | |
| Website - Information: | n/a | |
| 1/10/2010 | No rating given. | |
| Roger from Katamatite, VIC said: | Roger gave us the following scores | |
| "Well what can I say. I have now purchased 5x cameras from DCW and many accessories, and I keep coming back. Thankyou and see you next time." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 29/06/10 | | |
| Hugh from Turramurra, NSW said: | Hugh gave us the following scores | |
| "My order arrived yesterday afternoon, less than 24 hours after it was placed with you. Fantastic service, thank you." | Pricing: | Good |
| Customer Service: | N/A | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 25/06/10 | | |
| Tania from Chelsea, VIC said: | Tania gave us the following scores | |
| "I shopped around for 2 weeks before purchasing my camera from DCW. DCW's advertised price was even lower than the lowest quote I received from one of the bigger chain stores, and they also threw in a bonus camera bag and a $50 prepaid Master Card to boot! Could it get even better - yes; my camera was delivered the very next day. I was told to be wary of buying cameras on-line. However, DCW, you are an amazing crew. Your prices are excellent, your service is outstanding, and your cameras are the genuine thing. Thanks so much." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 21/06/10 | | |
| David from Melbourne, VIC said: | David gave us the following scores | |
| "Great buying experience from Digital Camera Warehouse and have already referred many friends. Why risk buying a grey market product when you can get the same competitively priced product with great service at Digital Camera Warehouse?" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 15/06/10 | | |
| Heather from Kardinya, WA said: | Heather gave us the following scores | |
| "I ordered my new Pentax Optio W80 Digital Camera on Thursday late evening and it arrived early Monday morning to Perth.... I was very happy with the service and especially the savings.... thank you... will order from this website again..." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 31/05/10 | | |
| Heather from Fairfield, NSW said: | Heather gave us the following scores | |
| "Thanks so much for your quick response and getting me the goods so quickly." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 11/05/10 | | |
| Raymond from Kellyville, NSW said: | Raymond gave us the following scores | |
| "Having used different delivery addresses on different orders. I found that DCW's verification process gives me peace of mind, compared to many other websites i have shopped at.Also their customer service in my brief encounters has been of a great standard, as well the staff are very understanding.Their pricing is quite reasonable, other people & myself consistently use their website as a point of reference, & find their pricing is quite competitive, depending on what you're buying." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Good | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 7/05/10 | | |
| Phillip from Wattle Grove, WA said: | Phillip gave us the following scores | |
| "After placing a order online on Monday(a Public Holiday)evening, I phoned the Sydney store to enquire on the stock availability of the camera I ordered. I was pleaseantly surprised to be told it was allocated and would be shipped shortly, I was thrilled with the service when the camera was delivered on Wednesday of the same week. EXCELLENT service and great prices on quality products. I will continue to use DCW for my photographic needs. Thanks to all at DCW." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 30/04/10 | | |
| Justin from Redcliffe, QLD said: | Justin gave us the following scores | |
| "Shaylee was great - rang within hours of placing my order to explain that an item was out of stock with an ETA, but proceeded to source out of stock item from another store. Having said that, I received the order complete in just 2 days! Fantastic service! Will recommend to everyone!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 1/4/10 | | |
| Walter from Lansdale, WA said: | Walter gave us the following scores | |
"Thank you very much your service and speed of delivery is unbelievable, you will go highly recommended from us. Thanks again. Wally, Dean and Lorraine Ribuck Industries" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 18/3/10 | | |
| Blake from Launceston, TA said: | Blake gave us the following scores | |
| "I bought a Panasonic HDC HS200 HD Camcorder very happy with the camera. I went to some local shop here in Launceston Tasmania Harvey Norman said their best price was $1899 looked on the internet for a reliable suppler with Aust Warranty and found DCW. I was very dubious about spending my hard earn't money on an internet site that could scam me. After reading customer feed back I went ahead and bought the cam for $1249, $650 cheaper than Harvey Norman. My cam arrived today well packaged and in perfect condition with all Aust warranty cards. I paid for the cam on Monday night and recieved it on Wednesday morning how good is that!!! Thank you very much DCW will be back again" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/3/10 | | |
| Koco from Soldiers Hill, QLD said: | Koco gave us the following scores | |
"This was my first time experience with Digital Camera Warehouse. The service quality is outstanding and the speed of delivery the best I have experienced. Special thanks to Erica." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 27/2/10 | | |
| Kevin from Maida Vale, WA said: | Kevin gave us the following scores | |
| "THE DELIVERY TIME WAS OUTSTANDING ,OVERNIGHT VIRTUALLY.IT WAS GREAT TO RECIEVE THE ITEM NEXT DAY." | Pricing: | Good |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 25/2/10 | | |
| Sam from Coconut Grove, NT said: | Sam gave us the following scores | |
"I emailed several questions through prior to making the purchase, and your staff were very helpful, knowledgable and prompt in their reply to my questions - far more so than some of the shops I visited when deciding which camera to get.The price is also excellent and far better than any camera shops I visited. They claimed it is because there are less overheads when buying online, etc but given that DCW operate several large retail shops I can't see how they can justify these claims.Congratulations DCW!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 23/2/10 | | |
| Geoffrey from Hallora, VIC said: | Geoffrey gave us the following scores | |
| "Waterproof case for Canon Ixus 100is. 10/10" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 15/2/10 | | |
| Gary from Corowa, NSW said: | Gary gave us the following scores | |
"Living in a country town one has limited choice for purchases.DCW is a blessing, there prices are cheap, service is first class and delivery is super quick.My only choice would be to shop in Melbourne with the added cost for transport etc but the web site makes it a breeze and frieght is cheap.Thank you for the five star service." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 15/2/10 | | |
| Jeff from Rochedale, QLD said: | Jeff gave us the following scores | |
| "I am about to purchase a camera and phoned your 1300 No.A most helpfull, brilliant, polite, intelligent lady named 'Erica' explained all the video cameras to me.Her product knowledge was second to none.Erica did NOT get frustrated, deep breathe, grunt, transfer me, but was so helpfull she deserves the employee of the year award.I will purchase the Camera from your Brisbane store this week thanks to her passion for her job.Thank you again Erica. Kind regards,Jeff Bennett" | Pricing: | N/A |
| Customer Service: | N/A | |
| Speed of Delivery: | N/A | |
| Website - Ease of Use: | N/A | |
| Website - Information: | N/A | |
| 9/2/10 |
| |
| Paul from West Perth, WA said: | Paul gave us the following scores | |
"I just wanted to express my gratitude for providing such an excellent service at such competitive prices. I ordered a camera online on Friday afternoon and it arrived Monday morning - awesome. I will definately be back for more!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/2/10 | | |
| Ramon said: | Ramon gave us the following scores | |
| "We viewed the Lowepro Adventure 170 - which was too small. "Kelly" then produced other models and kept up her helpful service until a satisfactory one was provided. Very impressed with her cheerful and efficient service. Yes, we'll be back! Ramon Williams / Worldwide Photos" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/1/10 | | |
| Sharyn from Geilston Bay, TAS said: | Sharyn gave us the following scores | |
"I spent some time researching the camera I wanted and prices and found DCW. I compared prices with my local camera stores and they couldn't (or wouldn't) match the prices. I placed my order via the website and 24 hours later there is my camera delivered to my doorstep. I will most definitely recommend DCW to family and friends. I can't imagine buying a camera any other way!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 31/12/09 | | |
| Margaret from Aberfoyle Park, SA said: | Margaret gave us the following scores | |
| "the service was completely efficient and have no concerns n re-ordering any further products and have already receommended yr company. can recommend Pay pal also for a payment service" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 30/12/09 | | |
| Gwen from Bristol, England said: | Gwen gave us the following scores | |
"Understand the store's need to protect against card fraud but from an honest customer's point of view I felt very insecure sending copies of my card !! An unusual measure which did have me very concerned .However - the staff at Sydney were very reassuring - communication was excellent - the camera was delivered promptly to my son and daughter -in -law in Sydney - and they were so delighted there were tears ! Being so far away (UK) is difficult , but you helped make our Christmas special .Thank you ." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 29/12/09 | | |
| Rob from Hervey Bay, QLD said: | Rob gave us the following scores | |
| "I would like to thank DCW for such great customer service (and pricing). I recently bought a DSLR via DCW's website. It arrived within a number of days - but had a faulty LCD screen. Customer service told me to send it straight back and I had a brand new replacement camera within 3 days. Shaylea with customer service was awesome - and even phoned a few days later to make sure i had received a replacement and all was OK! I would never shop anywhere else from here on in! Well done guys - awesome service - and thanks!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 26/12/09 | | |
| Lyn from Dalyellup, WA said: | Lyn gave us the following scores | |
"Fantastic, friendly and knowledgeable customer service, super fast delivery. Will definitely be coming back for more. Thank you.Lens protector (if available) and circular polariser for the Panasonic.Wide angle lens for the Nikon.I'm sure there will be more on the wish list later." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 22/12/09 | | |
| Roger from Katamatite, VIC said: | Roger gave us the following scores | |
| "Your service and price is why I shop with DCW. I have now purchased 4 cameras and many other products and have always found your service and range exceptional. Well done to you and your team. To add a nice bonus I also entered the draw to win a panasonic Tv and I won one. Great bonus." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 21/12/09 | | |
| Fiona from Menangle Park, NSW said: | Fiona gave us the following scores | |
"I would highly recommend DCW to anyone looking to buy a camera. You can shop around as much as you want but DCW can't be beaten on price and service. My latest purchase was delivered less than 24hours after I ordered it online. What more could you want! I first ordered from DCW over a year ago and the service was just as good back then. Will definitely be coming back, and recommending to friends." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/12/09 | | |
| John from Tamborine Mtn, QLD said: | John gave us the following scores | |
| "I am impressed with the order to delivery process. Ordered late Friday and to Tamborine Mtn on Tuesday am. That's what I call service. thank you." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 6/12/09 | | |
| Leslie from Gosnells, WA said: | Leslie gave us the following scores | |
"Great service. Rang DCW around 1645ESDT from Perth and the package arrived at my doorstep around 1330WST.Certainly recommend DCW, prices, customer service and delivery all excellent." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 26/11/09 | | |
| Rhys from Port Pirie, SA said: | Rhys gave us the following scores | |
| "Thank you team for the excellent service you provided!!! I live in a small country town in South Australia. I place an order over the website at 4pm on Wednesday. When I arrived home from work on Thursday at 5pm I had a notice to pick up my package! Thbe fastest delivery I have ever received, will deffinatly be passing on this website to all of my friends, thank you again! Rhys Bradley" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 24/11/09 | | |
| Kerryn from Armadale, WA said: | Kerryn gave us the following scores | |
"Fantastic prices, fantastic service. I ordered it Thursday and it arrived at my doorstep Friday afternoon! Certainly coming back here!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 20/11/09 | | |
| David from Parramatta, NSW said: | David gave us the following scores | |
| "I just purchased the Pentax K-X. Purchased it on Wednesday night at 2:00am. the camera was in my hands the next day at 3pm. Assuming your shops opens at 9am that means the whole order was process, packed and delivered in 6 hours!! Absolutely unbelievable. Also the cheapest price for the K-X I could findI Would recommend Digital Camera Warehouse to anyone for great price and serince" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 13/11/09 | | |
| Mandi from Redcliffe, WA said: | Mandi gave us the following scores | |
"I purchased a Fugi Z33WP Waterproof Digital Camera in Blue and 4gb memory card. I submitted my order on a Thursdasy night, and it arrived the following Monday morning.I love love love my new camera. It is pretty, easy to use, and takes clear-as-a-bell pictures. No effort or knowledge required! Aside from that, I am now recommending Digital Camera Warehouse to EVERYBODY I know. To submit an order snd receive it one business day later on the other side of the country is just unbelieveable. Your prices are excellent, your website is so informative, and your delivery speed is second to none.I give three thumbs up (Darned Thalidomide!)" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 11/11/09 | | |
| Kelly from Bibra Lake, WA said: | Kelly gave us the following scores | |
| "You guys have been BRILLIANT. The girl I spoke to on the phone was fantastic...very helpful and friendly and quickly processed my order. I then told her that I needed my camera by a certain day (3 days after ordering) and she said that even though you couldn't guarantee it, it should be OK. To my genuine surprise, my camera was delivered the very next day...I am absolutely rapped with the service!! Can you please pass on my gratitude to the lovely girl who processed my order! I will be looking to buy a digital camera soon so I will look no further than your website! Thanks again! Kelly" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 10/11/09 | | |
| Cindy from Skye, VIC said: | Cindy gave us the following scores | |
"I came into the store to see if I could gain a good experience and continue with online shopping through this store.I was impressed with the simple uncluttered layout of the store. Everything was grouped, displayed, labelled and price tagged with the customer in mind.......an absolute pleasure to browse here.I was never led to feel like a second rate citizen because of my camera brand choice and believe me I have had some horrendous dealings with other camera stores in Melbourne that will never get my business.Service was friendly and professional and definately 'the' store I will be doing all my future purchases through. Be it small or large items.Thanks so much guys Cindy Lever" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/11/09 | | |
| Alex from Harbord, NSW said: | Alex gave us the following scores | |
| "I haven't taken delivery of the new compact camera as the shipment has been delayed into DCW stock. Although I have been eagerly been awaiting this purchase as a gift. It is the customer focus of the entire DCW team that has kept my experience a happy one. I have been involved in retail in many parts of the world for many years and I know the simple things go along way in keeping your customers happy. The DCW team returned all my telephone calls and equiries when promised. I will continue to purchase and recommend DCW to all my associates. Continue communicating!Regards,Alex Descantes" | Pricing: | Average |
| Customer Service: | Excellent | |
| Speed of Delivery: | Average | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 26/10/09 | | |
| Wendy from Lambton, NSW said: | Wendy gave us the following scores | |
"I have a lovely Canon PS SX1 IS to add to my collection now. I placed the order online and then found out I was going away in a week.The sales staff were very helpful when I rang and asked for a super fast delivery so that I could take it with me. It got to me in 2 days.............Thanks so muchThe camera is awesome by the way." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 23/10/09 | | |
| Laurence from Sydney, NSW said: | Laurence gave us the following scores | |
| "Amazed how quick it arrived and how much i saved! I looked all over sydney for a good price and decided to try this site. They smashed the price by miles. I will defintely be using it again." | Pricing: | Excellent |
| Customer Service: | N/A | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 10/10/09 | | |
| Kaye from Lambton, NSW said: | Kaye gave us the following scores | |
"I cannot speak more highly of the help and suggestions I received from Catherine with my emails, the whole transaction was very professionally handled and the service second to none. The parcel arrived the following day after purchase. Would definitely deal with DCW again. Thank you for a hassle-free experience." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 9/10/09 | | |
| Damien from Carrara, QLD said: | Damien gave us the following scores | |
| "Speed of delivery is awesome, every purchase has been followed up with my orders getting here within 2 business days... has been great!!!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 8/10/09 | | |
| Stuart from Hoopers Crossing, VIC said: | Stuart gave us the following scores | |
"I was very comfortable with the efficient and friendly way my purchase was handled by your Melbourne staff and even with the courier service that delivered it to my residential address.I also strongly prefer genuine Australian Warranties." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/10/09 | | |
| Fiona from Dulwich Hill, NSW said: | Fiona gave us the following scores | |
| "I would like to acknowledge how good Shaylea was at Sydney DCW.She was not only very patient with my myriad of questions I asked, she knew what she was talking about. Being able to offer extra advice without being "pushy" was also excellent.I never felt rushed into buying and know it will be a store I will continue to go back to and refer friends.Thankyou to Shaylea for making it a pleasant experience." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 3/10/09 | | |
| Tyler from Perth, WA said: | Tyler gave us the following scores | |
"Absolutely fantastic service. Chris was excellent on the phone. I was stunned by the speed of delivery, 24 hours to get from Sydney to Perth. The only people I know with that kind of service are My Reflections Photobooks :)" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 2/10/09 | | |
| Bert from Hawthorn, VIC said: | Bert gave us the following scores | |
| "The lens was a birthday present from my wife and bought from the Northcote store. The store staff were very helpful.When I attached to the camera it was faulty and would only extend to 15Om.I called Travis in the call centre and he checked if the store had any in stock for an exchange. They did not. Without any prompting or fuss, Travis arranged to have one shipped overnight to the store so that I could return the faulty lens next day.Travis was calm and confident and really made the experience of dealing with this organisation a very good one.Well done Travis and well done Camera warehouse." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 1/10/09 | | |
| Clive from Toronto, NSW said: | Clive gave us the following scores | |
"Your service is second to none guys.Gear is good and delivery faster than a zertec! Keep up the good work and Travis the sales guy rules." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 30/09/09 | | |
| David from Portland, VIC said: | David gave us the following scores | |
| "I must say it was the fastest delivery iv seen. And the gift wrapping was spot on! i dont often leave feedback but im just that happy about it. Cheers for the good work :)Dave" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 30/09/09 | | |
| David from Middle Ridge, QLD said: | David gave us the following scores | |
"I only purchased a simple Canon Wrist Strap (WS-20) but your service, pricing and delivery was excellent. I am interested in all things to do with digital photography, and the next order will likely be somthing more significant now that I know how good your online service is. Well DoneThank you" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 28/09/09 | | |
| Ray from Gorokan, NSW said: | Ray gave us the following scores | |
| "Just wanted to say that I was very impressed with the delivery time. It arrived the day after I ordered and was well packaged. Was expecting to wait many days, the hoods can be hard to locate sometimes or are back ordered.Very easy to find items on your site, only suggestion I can make is to have a more integrated order tracking system where you can monitor your order status through your account." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 23/09/09 | | |
| John from Forster, NSW said: | John gave us the following scores | |
"I purchased a canon 500d with a 17/85 lens.I ordered the camera at approx 11am and the camera arrived at 9.30am the next morning.I ordered over the phone and spoke with Catherine from the Sydney store in Canterbury. I know nothing about cameras, Catherine was terrific and talked me through my requirements, she then suggested some extras i would need.Thanks again Catherine for the great service." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 22/09/09 | | |
| Donald from Gorokan, NSW said: | Donald gave us the following scores | |
| "Just received my SLIK SPRINT PRO tripod,which matches with my CANON G10 camera perfectly. Both units purchased through you,both with excellent prices,delivery and service.Thank you again." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Good | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 21/09/09 | | |
| Rachel from Heathridge, WA said: | Rachel gave us the following scores | |
"Canon IXUS 120 IS, very good" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 18/09/09 | | |
| Chiara from Parkerville, WA said: | Chiara gave us the following scores | |
| "I purchased the Canon Ixus 80is from Digital Camera Warehouse after mine was sadly stolen, i had a look around and was ready to purchase the camera for what i thought was a great price at $250, when i found the Digital Camera Warehouse....not only was the camera very nicely priced at $209 but it also came with a free leather case and 2GB SD Card. So i made the purchase online thinking it will probably take a week or so to be delivered, but the package arrived 2 days later!!!! Excellent price, excellent delivery and the website is so easy to use! i will definately, (and already have) be recommending this website to others. Thankyou" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 17/09/09 | | |
| Syliva from Kiama, NSW said: | Sylvia gave us the following scores | |
"I bought a Nikon D90 digital SLR and a Nikkor 18-200 VRII zoom lens. The lens had only recently been released in Australia and I wanted to purchase it (and the camera) before I went overseas. But it seemed that the lens was mostly not going to be available in Australia until after I left. DCW was one of the few places who had the lens. (I was able to get the last lens of their current, but small, consignment.) Not only that, they offered a excellent price for both the lens and the camera. I probably saved a couple of hundred dollars compared to what some of the other retailers were charging (or proposing to charge when the lens arrived). After having confirmed availability with Catherine and placing the order over the phone with her on a Wednesday morning, both the camera and lens arrived the following morning! This now means I now have plenty of time to play with my new camera before I go overseas. I would highly recommend DCW to all and will shop with them again." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 17/09/09 | | |
| Kevin from Brisbane, QLD said: | Kevin gave us the following scores | |
| "Lowepro camera bag ex160 , ordered Monday lunch 14/09/09 recieved Tuesday 15/09/09 before lunch,Sydney to Brisbane .doesnt get any better than that thankyou" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 15/09/09 | | |
| Darren from Cooma, NSW said: | Darren gave us the following scores | |
"I purchased a Canon SX1 IS from you last week. The website helped me select the camera I needed, your service over the phone confirmed your professionalism, and the speed of delivery was an unexpected but welcome bonus! I rang my order in at around 9am, and by 7:45 am the next morning it arrived at our door - fantastic." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 5/09/09 | | |
| Grant from Mt Gambier, SA said: | Grant gave us the following scores | |
| "I was recommended to shop here by one of your existing happy customers, and I am also delighted with my purchase. Your website was easy to navigate, ordering was simple, follow-up confirmation email was instant and delivery was within 2 days. I loved the bonuses included with my purchase. Thanks so much and I am more than happy to recommend your company." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/09/09 | | |
| Roger from VIC said: | Roger gave us the following scores | |
"The store manager i believe was the person assisting me. He was very knowledgeable and not pushy salesman. As a novice myself, he spent time to explain the products and ably assisted me to make a very good choice. I was impressed with his professionalism." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/09/09 | | |
| Bruce from Sandgate, QLD said: | Bruce gave us the following scores | |
| "i was after a specfic type of camera as i already had lenses, after shopping around a lot i came across you guys,your website was great with all the info i was looking for, the price was fantastic. i ordered the camera on the thursday,deposited the money on the friday and had my camera,lens and camera bag on the following tuesday. AWSOME. i would recomend you guys to anyone who is looking for a good deal and fantastic service.thanks again guys, well done" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 2/09/09 | | |
| Leigh from Williamstown, VIC said: | Leigh gave us the following scores | |
"Ricoh R8 digital camera. Fantastic camera. Paid a little more than half price after shopping around. Speedy delivery. Extremely well packed. Have just ordered some accrssories for my camera.I was blown away by your environmentally friendly packaging - shredded paper and NOT poly peanuts!!!!Absolutely delighted. My husband has now ordered a $1500 camera because of my recommendation..Keep up the fantastic program. Leigh" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 28/08/09 | | |
| Brian from Russell Lea, NSW said: | Brian gave us the following scores | |
| "Unbelievably Quick delivery. Ordered 6pm on Wednesday, delivered 2:30pm on the following day. Awesome. Thank you so much" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 27/08/09 | | |
| Jason from Brisbane, QLD said: | Jason gave us the following scores | |
"Canon EOS 450D Digital SLR Camera Twin IS Lens Kit with : 18-55mm IS + 55-250mm IS Lens + BONUS Canon DSLR Bag + "Win Your Share.Ordered Monday night around 11pm. Delivered to Brisbane wednesday morning at 9.30am (unfortunately I was still asleep so I had to pick it up from the post office on thursday) excellent timing as my 21st is on saturday. " | Pricing: | Excellent |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 26/08/09 | | |
| Norman from Gnangara, WA said: | Ben gave us the following scores | |
| "My purchase was an Olympus 40-150 lens and 58mm cokin UV filter for My Olympus D520 also bought from you in Nov 2008. Whilst your whole service goes beyond excellent to greater heights what truly amazed me was the rapid delivery as I live 24kms north of the Perth CBD and ordered my Olympus lens via your web site on Sunday afternoon and couldn't really believe it when it was delivered to my home address on Tuesday morning. Very nicely packed too. This service also applied to my Olympus D520 which was only slightly slower in delivery time, possibly due to placing the order on a Saturday- I think. Having limited personal mobility I tend to order things online but you delivery is faster than items ordered online from Perth. Regards and best wishes." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 24/08/09 | | |
| Steve from Wynn Vale SA said: | Steve gave us the following scores | |
"camera came within 2days so we were very pleased and we are very happy with what we got, got to learn the camera so that will take a few days,seems good at this stage." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 19/08/09 | | |
| Ben from Conder, ACT said: | Ben gave us the following scores | |
| "The only bad thing i can say it took over a week for the product to be finalised and my card to be debited everything else was brillant." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Average | |
| 19/08/09 | | |
| Aaron from Alice Springs, NSW said: | Aaron gave us the following scores | |
| "Great service and communication, super fast delivery and unbeatable prices on Aus Warranty gear.. Will definately shop again..Cheers" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 12/08/09 | | |
| David from WA said: | David gave us the following scores | |
"I highly recommend Digital Camera Warehouse. From the time i found them on the web to the time i recieved my Sony A330 Digial SLR was nothing less than first class. Delivery time to WA was just 2 Days from order to delivery to my door step. Many thanks and i will highly recommend you to everyone." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 11/08/09 | | |
| Paul from Mullumbimby, NSW said: | Paul gave us the following scores | |
| "The information and time given by Travis was outstanding. Providing me with exactly the right camera and lens required to achieve the results required for my business. Thank you." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 5/08/09 | | |
| Noel said: | Noel gave us the following scores | |
"I felt obliged to let you know that as I have been looking on the web for cameras, I was enormously impressed with your website. It was easy to use and provided all the information one would need to make a decision on a purchase. Many of the other sites were poorly structured and did not provide the kind of detailed information I am looking for. I hope I can repay your efforts with a purchase in due course." | Pricing: | N/A |
| Customer Service: | N/A | |
| Speed of Delivery: | N/A | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/08/09 | | |
| Paul from Urunga, NSW said: | Paul gave us the following scores | |
| "I purchased a Ricoh lenscap and neck strap for my GX100, strap had to be ordered in and took two days as advised.Parcel delivered sooner than expected.....great service and very happy with both items. I am very happy with the whole purchase, if delivery had taken longer I may have been happier to receive a despatch email to know my goods were on their way.....that's all! happy to shop here again!" | Pricing: | Excellent |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 15/07/09 | | |
| Terry from Toowoomba, QLD said: | Terry gave us the following scores | |
"Speed of delivery was great. All the staff I spoke with on the phone were very helpful, well spoken and sincere. I'm glad there are still some businesses around that know what service is all about. Thankyou very much DCW. You have won me. I will spreading the word." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 14/07/09 | | |
| Leslie from Gosnells, WA said: | Leslie gave us the following scores | |
| "Excellent service , goods received well packed. Had to wait for the arrival of the lens/camera as they were not in stock , but the service help from staff on my enquiries as to status of order were excellent and very helpful. Would have no hesitation in recommending DCW, and will certainly be using them in future for further needs. Prices are excellent." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/07/09 | | |
| Margaret from Atherton, QLD said: | Margaret gave us the following scores | |
"Ordered a Canon EOS 1000D Digital SLR with a few extras....great product! But even better was the speed of delivery. Ordered in Far North Queensland yesterday and received today!! GREAT!! Could not believe it, i had even sent an email this morning asking when the camera would be sent. Thanks heaps - will recommend!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 1/07/09 | | |
| Christine from Esperance, WA said: | Christine gave us the following scores | |
| "Great service Ordered camera on Monday arrived on Thursday Fast service and delivery. Thank you" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 28/06/09 | | |
| Chris from Warragul, VIC said: | Chris gave us the following scores | |
"I purchased a Nikon camera with bag, extended warranty and filter. The price of the camera was about $200 cheaper than a major camera chain's discount price and it came with a free SD card as well! Ordered on Tuesday night and arrived Friday. I live in a rural area, so this was impressive. Thanks for a great service, I will recommend you to others!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 20/06/09 | | |
| Natalie from Barragup, WA said: | Natalie gave us the following scores | |
| "Hi there, I bought a Lowpro flipside backpack. The product is exactly as described, but the most amazing thing was delivery time...I ordered the product 11am and it arrived the next day at 1330! Thats only just over the 24hour mark for delivery from Sydney to WA.....awesome! Thanks very much!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 19/06/09 | | |
| Darren from Joondalup, WA said: | Darren gave us the following scores | |
"I bought a Pentax K20D digital SLR Camera. I just got it but i'm sure it's great. The price was great and the dilivery was so fast i could'nt believe it. Thanks so much. It was a pleasure." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 10/06/09 | | |
| Kevin from Bondi, NSW said: | Kevin gave us the following scores | |
| "Travis Dickson was excellent and the turnaround was great.More packages or bundles would be good." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 9/06/09 | | |
| Stuart from Tin Can Bay, QLD said: | Stuart gave us the following scores | |
"A pleasure to deal with. An informative, easy to navigate website. A sales enquiry was answered promptly. Impressed as a professional and efficient company. The company reinforced my view that there are more important things in buying items like cameras than a rock bottom price. I'll be back." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 5/06/09 | | |
| Karel from Marong, VIC said: | Karel gave us the following scores | |
| "The crew at the Northcote/Melbourne DCW store are fantastic.Very helpful and they know their trade.Never mind they always make you purchase more than you reallywanted, but..... their advise always turns out to be correct.Jimmy Kostaras is extremely knowledgable and shares his valuableexpertise in photography with his customers.Thanks Jimmy and Colin, well done, again......!Karel, Bendigo." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/06/09 | | |
| Glen from Hazelbrook, NSW said: | Glen gave us the following scores | |
"I was just started my computer to se if you had sent me an email about when you would send it to me and there was a ring on the doorbell and there was the delivery man with the very sturdy box conating everything I had oredered about 36 hours before.There wa even a $25-00 voucher so I will drop in very soon to DCW to buy an additional battery and a screen protector. I will never contemplate buying any photographic equipment from anyone else as DCW sets the BenchMark in everything, price, service and quick delivery. WELL DONE and Many Thanks DCW" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 2/06/09 | | |
| Sandra from Port Augusta, SA said: | Sandra gave us the following scores | |
| "Very fast delivery ordered Monday delivered by hand on Thursday! will defenately use this buisness again if needed." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 28/05/09 | | |
| Mandy from Woy Woy, NSW said: | Mandy gave us the following scores | |
"EOS 500D Body only. DCW have a great price, and delivery is super fast! The camera was ordered at lunch time on Tuesday and arrived Wednesday morning. DCW are my first choice when it comes to new camera gear." | Pricing: | Good |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Average | |
| 22/05/09 | | |
| Rami from Canning Vale, WA said: | Rami gave us the following scores | |
| "I bought a sony a200 twins lens kit with warrenty cleaning cloth and lowpro bag. All doing amazingly well especially that i bought the camera with 2 lenses for 800 now like 960. I am very happy and would reccomend this store to anyone wanting to buy photography gear!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Average | |
| 15/05/09 | | |
| Cameron from Marrickville, NSW said: | Cameron gave us the following scores | |
"Two Sandisk Extreme Ducati 4gb Compact Flash cards. These were on sale and are my card of choice. They are distinctive, exclusive, attractive BUT most importantly they do what they promise, coupled with an Extreme FireWire reader and a camera that can take advantage of the 45mb/s then you have one of the fastest and most reliable memory cards on the market. I loved my first two (which I bought for an insane price) that now when I need more memory I have sought them out again." | Pricing: | Excellent |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 8/05/09 | | |
| Nicole from Munmorah, NSW said: | Nicole gave us the following scores | |
| "I was very impressed with the excellent service from DCW. I placed my order on Wednesday and it arrived on the Friday. Fast and easy service. Will definately use this company again and will recommend them to family and friends. Thanks." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/05/09 | | |
| Glen from Eight Mile Plains, QLD said: | Glen gave us the following scores | |
"I was shocked to see my order delivered before 10am THE NEXT DAY. Especially when I could not find this lens in the major local camera suppliers - I got it just as quickly and over $100 less than the next best quote. Fantastic service DCW! I will return for more purchases in the future!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/05/09 | | |
| Bill from VIC said: | Bill gave us the following scores | |
| "I bought a Canon SX10-IS compact digital camera and it is FANTASTIC!!!I rang on three occasions making enquiries and spoke with both Travis and Jeramy who were terrific. Both very pleasant to deal with and providing excellent service, having placed my order on Tuesday at about 1:30, received it on Wed at 2:00pm in country Victoria. The camera was very well packed, arriving in excellent condition. Thanks DCW, keep up the great work." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 6/05/09 | | |
| Alana from Slacks Creek, QLD said: | Alana gave us the following scores | |
"I ordered my lensbaby on Sunday evening, at around 10pm the day before Qld labour Day. Needless to say, I did not expect to receieve it until the end of the week, and I was incredibly surprised to see a courier at 10am this morning (Tuesday!).From now on, any digital camera eqiptment I purchase will be done through your website, great prices, great product lines, and exceptionally FAST delivery! (Its so fast it doesnt even feel like ordering online!)Thanks DCW!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 5/05/09 | | |
| Michael from Kirrawee, NSW said: | Michael gave us the following scores | |
| "I have gotten pretty much all my camera gear from here, both in-store and online, and have been impressed with the level of service, knowledge, and pricing, also on their speedy delivery. This is a great place to get your camera gear from." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/05/09 | | |
| Paul from East Melbourne, VIC said: | Paul gave us the following scores | |
"I've been looking around for a while for a good wide-angle/tele lens for my new Canon D-SLR. eBay was my first choice but then I considered the warranty and delivery time, I wanted one now! I searched online for the best price and came across this site so I gave them a call. I asked about the lens and got a personal opinion which eventually sold me. The salesperson was very knowledgable and honest, those are qualities lacking in most people today. I would definately recommend these guys and will most likely shop with them again, ohhh yeah, I received the lens the very next day.Keep up the great work." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 1/05/09 | | |
| Max from Mannum, SA said: | Max gave us the following scores | |
| "My first purchase from DCW will not be the last, very helpfull on the phone, ordered on the Friday arrived at Mannum SA Wednesday morningWell done guys" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 29/04/09 | | |
| Justin from Nikol, WA said: | Justin gave us the following scores | |
"Just recieved our cannon eos 450D twin lens kit and couldnt be happier ,Excellent knowledge of their products and super fast delivery to remote West Oz (3 days from placing the order) Thanks DCW" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 24/04/09 | | |
| Tim from Shellharbour, NSW said: | Tim gave us the following scores | |
| "Great service and shipping time, 48hrs from the website order to my door. Cheapest total shopping price and cheapest 450D body price from an Australian supplier.The webstore has a good range of products to suit enthusiasts to pro's. Most products have pictures and information on each item.Cheers" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 23/04/09 | | |
| Colin from Moss Vale, NSW said: | Colin gave us the following scores | |
"saved $100's compared to quote from other camera shop and still am amazed how fast the shipping was thanks very much!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/04/09 | | |
| John from Bonython, ACT said: | John gave us the following scores | |
| "Fantastic prices , service & a great range of products. Would definitely recommend to anyone looking for cameras & accessories" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/04/09 | | |
| Ray said: | Ray gave us the following scores | |
"Excellent price for a known good brand - Sandisk. Ordered one day, delivered the next. It doesn't get any better than that. Your website is also easy to navigate and contained the information I was looking for." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 2/04/09 | | |
| Cory from Merriwa, WA said: | Cory gave us the following scores | |
| "Purchased a Canon BG-E3 battery grip, 50mm 1.8 prime lens and an additional battery. All items are excellent! Brilliant service and competitive pricing. Definitely shop with DCW in the future!" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 25/03/09 | | |
| Suzanne said: | Suzanne gave us the following scores | |
"I particular liked your website in preference to a lot of others that I 'checked out', simply because of the format. To be more specific, how you have the "To Get Started, DCS recommends....." and the "optional accessories" sections pertaining to a particular camera, makes selection a breeze. I'll definately be back to purchase any future photographic requirements from you." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 24/03/09 | | |
| Dave from Perth, WA said: | Dave gave us the following scores | |
| "Excellent prices. Packed thoughtfully. Very fast shipping, ordered late Tuesday night, received the package Thursday afternoon in Perth. Thoroughly impressed. Will definately be buying what I need from you guys." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 21/03/09 | | |
| Grace from Sydney, NSW said: | Grace gave us the following scores | |
"I bought Nikon L18 for my mum birthday present. It was a great camera. The price is the best price I have been searching. Even including nikon charger and rechargable battery. My mum love it with the great 3" LCD. Delivery was so quick and received on the day. Dean provide a great customer service. Thanks. I will recommend DCW to my friends." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 20/03/09 | | |
| Michel from Turvey Park, NSW said: | Michel gave us the following scores | |
| "First of all, your delivery time was amazing. Secondly, the Pentax camera far exceeds the reviews, as far as I can tell. This camera and lens is a bargain! | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 19/03/09 | | |
| Grace from Sydney said: | Grace gave us the following scores | |
"I bought Nikon L18 for my mum birthday present. It was a great camera. The price is the best price I have been searching. Even including nikon charger and rechargable battery. My mum love it with the great 3" LCD. Delivery was so quick and received on the day. Dean provide a great customer service. Thanks. I will recommend DCW to my friends." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 11/03/09 | | |
| Alexander said: | Alexander gave us the following scores | |
"Just like to comment on your delvery speed. You far exceeded my expectations by getting me my order delivered only 2 days after ordering. And far cheaper than any other store, too. Great work!!!" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 6/03/09 | | |
| David J from SA said: | David gave us the following scores | |
"I made a mess of it.You fixed it.Travis was very patient with an older guy having problems on the net. Excellent customer service,nice to communicate with a business which puts such a high value on customer care.Saved me some money too. You are now my one-stop camera store. Many thanks David S.A." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/03/09 | | |
| Zdenka from Werribee South, VIC said: | Zdenka gave us the following scores | |
"Thank you for the prompt delivery of my order. I have ordered this camera late Saturday night and received the order on Tuesday morning. I am impressed, and would recommend you to everyone. Well done!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 10/02/09 | | |
| JP from Mornington, VIC said: | JP gave us the following scores | |
"Bought Nikon AF 50mm f1.8D lens I am very happy with it I actually received it the day after my ordering, sensational I got it for Christmas I couldn't ask for more." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 24/12/08 | | |
| Bon from Paddington, QLD said: | Bon gave us the following scores | |
"To be truthful, even though the stated average delivery time was between 3-5 days, ordering so close to Christmas, I was skeptical of getting it even before the new year. I had hoped to get it just before the new year. I received it within a day from interstate. That is absolutely amazing. Now I can use the camera to take my Christmas photos as well! Thanks guys, Merry Christmas, and have a great New Year!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 23/12/08 | | |
| Sara from Brisbane, QLD said: | Sara gave us the following scores | |
"So pleased with the ease of shopping on your website and particularly the delivery times. Both items were delivered to me in Brisbane the very next day, excellent service, thanks" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 22/12/08 | | |
| Denis from Highbury, SA said: | Denis gave us the following scores | |
"This is only the second time that I have bought on line (very cautious)the first being an air fare.Your price on the camera was excellent plus bonuses made it very compelling, and with your explaination on how you operate sealed the deal!Needless to say I am very happy and have saved $193 on my total purchase, with everything delivered to my door!I am now considering a tripod" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 19/12/08 | | |
| Peter from NSW said: | Peter gave us the following scores | |
"Pentax K20D and scores a 10/10, like your shop and its location for Sydneysiders with cronic LBA problems. Thanks again. Also would like to say great & helpful staff.Peter" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 2/12/08 | | |
| Angela from Perth, WA said: | Angela gave us the following scores | |
"I bought a Sony Cyber shot camera W150R and memory card.It was packaged very well and got to me in Perth in 2 days AMAZING Very Happy Thankyou. 10/10" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 21/11/08 | | |
| Peter from West Pennant Hills, NSW said: | Peter gave us the following scores | |
"Great telephone assistance by Chris. Answered all my questions. Memory card was more expensive than mainstream stores but the camera was cheaper. Ordered at 10AM and was delivered in the afternoon of the same day. Excellent turn around." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 18/11/08 | | |
| David from SA said: | David gave us the following scores | |
"Olympus SP565UZ is exactly what I had hoped for ... 10/10 Delivered within 3 days ... Very Professional Service. Thank You DCW" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/11/08 | | |
| Emily from Mt Eliza, VIC said: | Emily gave us the following scores | |
"I brought a Nikon D80 from you last year & some filters this year. I found it an extreme pleasure to deal with anyone i have spoken to on the phone & that you have great product knowledge.Delivery was super quick & the prices are great with the extra piece of mind it is a good product & in great condition.Thank you for everything." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/11/08 | | |
| Jane said: | Jane gave us the following scores | |
"I haven't yet made a purchase but I will. I called up not really knowing what the best digital camera was for my needs and found Don to be very knowledgeable. He listened to what I had to say and gave me a few options to look at in order to make the best decision. It was refreshing to have a selection of brands recommended as well as multiple price points, with clear and concise features and benefits as to what I was and wasn't paying for. Thanks Don from someone who was overwhelmed by the selection available you made my choice very easy.CheersJane" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/11/08 | | |
| Melissa from Rose Bay, NSW said: | Melissa gave us the following scores | |
"I am so impressed with Digital Camera Warehouse!! Ordered camera on Tuesday about midday and received approx. 24hours later! Well packaged and excellent product. Very happy with camera and will definitely recommend to others and buy from again. Thank you!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/11/08 | | |
| Lisa from Alice Springs, NT said: | Lisa gave us the following scores | |
"I found your website through Shopbot.com.au and purchased a macro lens. I called your warehouse first to make sure it was in stock and to let you know I needed the lens asap. I spoke to Steve who was most helpful and had my order shipped straight away. I recieved it the next day which NEVER happens in Alice Springs! Parcels usually take a week to arrive. I was so impressed that I have now purchased another lens, my flash and a camera bag from you. Again - the items were packed promptly within a couple days and shipped overnight!Packaging was great, items of the best quality and brand new (not looking like they have been battered and sat around on a shelf for years) and all original boxing and manuals and at the best prices I could find on the web.I am so happy with your great service and even better prices. I wish I had bought my Canon 40D with you guys in the first place instead of fooling around on Ebay resulting in terrible customer service and being ripped off by a so called 'local' business who told me I could not expect low prices with all the bells and whistles. Well now I can - because you guys do just that! Fantastic effort and an excellent service.Thank you so much!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 6/11/08 | | |
| Nigel from Glandore, SA said: | Nigel gave us the following scores | |
"Purchased a Canon 40D body. Ordered late Monday evening and arrived on Wednesday. Everything is as described and I am very happy with the price and the bonus goodies too! Very understanding and excellent customer service. Will definitely shop again and recommend to a lot of people. Thank you!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 5/11/08 | | |
| Margaret from Leopold, VIC said: | Margaret gave us the following scores | |
"Bought a Canon ixus85 camera and very happy with it. Fantast speedy delivery. Would really recommend DCW. Excellent all round." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/11/08 | | |
| Sheri from Cranebrook, NSW said: | Sheri gave us the following scores | |
"I bought a Canon EOS 1000D Twin IS lens pack, my first D-SLR.questions i had about the package before i placed the order were answered promptly, in a friendly manner and easy to understand. The included bonuses with my purchase were a nice touch and besides the great price, one of the reasons i decided to buy from DCW and not another website or physical store. I even got a bonus item i had no idea would be included, a very welcome surprise! and shows me that DCW cares about their customers!Delivery was beyond fast. ordered at 9.30 am and recieved the order at approx 2pm the next day! Just in time to play with my new toy over the weekendIm so glad i discovered DCW and will definitely be not only a repeat buyer myself but will gladly recommend the site to everyone!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 31/10/08 | | |
| Russell from TAS said: | Russell gave us the following scores | |
"I thought your website informative (one could easily see the reasonable shipping charges and warranty conditions which you can't on many sites); your pricing was very competitive particularly for an Australian warranty product and you didn't try to recoup on the shipping charges; and the camera turned up in Tassie within 24 hours (incredible) with all the promotional material you advertised. Well done Digital Camera Warehouse. I will return and I would recommend you to others." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 31/10/08 | | |
| Peter from Petersham, NSW said: | Peter gave us the following scores | |
"I purchased the Pentax Optio W60 Digital Camera. Always wanted a quality waterproof point and shoot camera. This fits the bill nicely. Purchased from the purple Canterbury store. Friendly staff, thanks. Peter" | Pricing: | Good |
| Customer Service: | Good | |
| Speed of Delivery: | Good | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 25/09/08 | | |
| Kevin from Forest Lake, QLD said: | Kevin gave us the following scores | |
"From the time of purchase to the time of delivery it took only three days, a lot faster then I expected. Excellent customer service was given when I asked a few questions and they responded very quickly with the answers that I wanted to hear. I will differently recommend DCW use all your photographic needs." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 9/10/08 | | |
| Jelena said: | Jelena gave us the following scores | |
| "Very fast delivery and excellent product!!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 6/10/08 | | |
| David from Inverell , NSW said: | David gave us the following scores | |
"Purchased 2 Pentax Optio M50 cameras & camera bag & saved at least $80 on the deal. Your customer service was excellent & received the order within 5 days to a rural NSW address. Will be using you again & recommending you to friends & family." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 25/09/08 | | |
| Daniel from Mittagong, NSW said: | Daniel gave us the following scores | |
| "This was my first time buying a DSLR online. The camera is great! Thanks for the awesome price and the super fast delivery!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 25/09/08 | | |
| Jan from Melbourne , VIC said: | Jan gave us the following scores | |
"Purchased a Pentax K200D twin lens kit plus extras. Saved me $200+ and after the purchase of extra items. Service was fantastic in both Sydney and Melbourne. Item sent and received within 2 working days. Colin in Melb was very helpful. Would encourage anyone that I know that is wanting to buy a camera oranything related to photography to contact DCW in either Melbourne or Sydney. Very easy to deal with and very, very helpful. Thanks heaps guys. " | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 23/09/08 | | |
| Sue from Clare, SA said: | Sue gave us the following scores | |
| "Ordered the camera on Friday night, and it was delivered to country Sth Australia on Tuesday morning. Excellent service. Congratulations." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 18/09/08 | | |
| Brett from Toowoomba , QLD said: | Brett gave us the following scores | |
"I placed my order at 7:15 am on Thursday and it was delivered to QLD at 1035 am the next day. Fantastic service. I will be highly recommending your company to my friends and colleagues." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 17/09/08 | | |
| Keith from Leeming, WA said: | Keith gave us the following scores | |
| "I purchased a Canon EOS 450D with Canon 18-55mm IS + 55-250mm IS lens The service was excellent and I was able to contact the store to ask for quick delivery and was able to speak with someone who constantly kept me up to date with my order. This is the only site I use now for any camera equipment needed. We are in WA and received our order in 2 days from purchase. We even received a free lens filter.Brilliant site brilliant service brilliant products Thanks" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/09/08 | | |
| Colin from Warnambool , VIC said: | Colin gave us the following scores | |
"After researching a lot of internet dealers looking for scams and suspect products when buying a new Canon camera, I could not go past DCW as the only one I could trust. They offered the manufacturers genuine warranty (which most others could not as they dealt with "grey" imports), and some of the best pricing that I could find. After my purchase I was amazed at the speed that my camera arrived. The transaction has been perfect and I will not hesitate to purchase here again. Thank you DCW." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 20/08/08 | | |
| Deborah from Merewether, NSW said: | Deborah gave us the following scores | |
| "I bought an Olympus SP570 UltraZoom. It is wonderful! I haven't had a great deal of time to use all the features yet, but I am very impressed!The delivery took only two days and everything arrived that was advertised.I have never bought with Digital Camera Warehouse before, but I will definitely recommend it to my friends in the future. 10 out of 10!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 13/08/08 | | |
| Tricia from Rutherford, NSW said: | Tricia gave us the following scores | |
"I had to take the time to seek out and complete your feedback section. I was a little uncertain about ordering over the phone to a company I have not dealt with in the past. I am 100% percent happy that I did. the order was delivered the following morning after the order. I have started referring you to other people already. THANK YOU VERY MUCH FOR YOUR EXCELLENT SERVICE, PRODUCT AND PRICES." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 12/08/08 | | |
| Joe from Canberra, ACT said: | Joe gave us the following scores | |
| "I ordered a Fuji Finepix S8100fd on Thursday 31 July 2008 and received it on the following Monday afternoon. The items I ordered came complete and in excellent condition. The free camera bag is just right for the camera.I estimate that I saved about $80-$100 on what it would have cost me to purchase the camera at a shop. Thanks for the great service.JoeCanberra" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 11/08/08 | | |
| Barbara from Perth, WA said: | Barbara gave us the following scores | |
"I am very impressed with the service from the Digital Camera Warehouse. I live in Perth and placed an order in the early afternoon, and requested a quick dispatch of the camera I purchased so my mum could have it in time for her digital camera course. I received it the very next morning! I couldn't believe it!This is my second purchase from your websitse, and both times I have rung your hotline and received excellent service.Thank you - I will definitely shop here again and recommend it to everyone!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 7/08/08 | | |
| Peter from Wagga, NSW said: | Peter gave us the following scores | |
| "Outstanding service! delivered to my door in Wagga in less than 24 hrs. My second purchase within 4 months (first time was Canon EOS 40D) and both times delivered within 24 hours. Prices have been the best with Genuine Aus warranty. Would not deal with anyone else." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 24/7/08 | | |
| Peter from Parramatta, NSW said: | Peter gave us the following scores | |
"I had never purchased something of this $$ amount before on the internet and after reading your security information felt comfortable with proceeding. I had done some research on the video camera I purchased prior to looking at your website and found that it was a $100 cheaper with you compared to a couple of retail outlets then to receive the video camera the day after I ordered it was fantastic." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 20/7/08 | | |
| Tony from Adelaide, SA said: | Tony gave us the following scores | |
| "Having researched many websites, I decided to buy a Canon Powershot A650 IS (plus accessory kit) from DCW as it was one of the few sites to offer an Australian warranty plus the accessories I needed. (What's the point of buying cheaper to have to refer to Hong Kong?)The service was truly excellent and I received my camera, from final communication with DCW, within 3 days. I have never had such prompt on line service and I can fully recommend DCW. 5/5" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 17/7/08 | | |
| Margaret from Greystanes, NSW said: | Margaret gave us the following scores | |
"Not only was your price amazingly cheap, but your delivery service was so quick. I only placed the order yesterday, around lunch time and i received it today!! This will not be the only purchase I make and I would recommend you to anyone." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 17/7/08 | | |
| Andreas from Fairymeadow, VIC said: | Andreas gave us the following scores | |
| "Our Office in Melbourne would like to say: A big thank you to the DCW-Team and in particularly to Colin for the major support in just 2 days with exclusive, not easy to get and urgent digital camera equipment. Extraordinary! You saved us lots of money and an important client! Thanks alot from PANOMATICS - your international partner for Professional Virtual Tour Solutions" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 11/7/08 | | |
| Sarah from North Rocks, NSW said: | Sarah gave us the following scores | |
"Amazing service - I ordered after business hours and it arrived next day. Really impressed with the speed of delivery and the price was the best around by a fair margin." | Pricing: | Excellent |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 4/7/08 | | |
| Dugald from Kirwan, QLD said: | Dugald gave us the following scores | |
| "The service and the speed of delivery has blown my mind. Since I live in NQ I thought it would take at least a week to get my order. Had it in 3 days WOW, will be shopping here again, and saved me heaps to. Well done DCW full marks from me." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 27/6/08 | | |
| John from Parramatta, NSW said: | John gave us the following scores | |
"The Camera was bought on a Sunday afternoon, it was delivered in perfect order at 2:oo pm on Monday, less than 24 hours from purchase time.Excellent.I recommend purchases from this site.john" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 24/6/08 | | |
| Mark from Renmark, SA said: | Mark gave us the following scores | |
| "The speed of delivery amazed me. I live in rural area and don't expect this kind of service. Placed order Wednesday night had lens on desk at midday Friday. Combined with the easy to navigate, well laid out website and the more than competitive prices you cant go wrong shopping here. I have found my camera shop online." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 21/6/08 | | |
| Bob from Perth, WA said: | Bob gave us the following scores | |
"I'm totally amazed at the service & pricing, this it the 1st time I've bought on line & it certainly won't be the last. I've been teaching photography for 22 years, and send a lot of my course participants to local shops. I'll be pointing them your way from now on. Thanks for a very positive experience." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 17/6/08 | | |
| Jenny from Kiama Downs, NSW said: | Jenny gave us the following scores | |
| "You can tell us anything you like here! The speed of delivery is awesome - I placed the order online and in 24 hours it was delivered to my door. The price was the best and backed up with Australian warranty. To top off an excellent experience, Panasonic is running a competition and I entered and won a 32" HD Viere LCD TV - so I'm very happy with the whole experience." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 5/6/08 | | |
| Mia said: | Mia gave us the following scores | |
"I have only just started the process of research in to an unknown area - ie photography and cameras. I was amazed at how much I learnt from your website. How easy it was to manoeuvre through and how straightforward and honest the approach. I am definitely going to buy from you when my research in to cameras is complete. I feel very confident as a novice photographer that I can now make an educated and considered choice." | Pricing: | N/A |
| Customer Service: | N/A | |
| Speed of Delivery: | N/A | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 5/6/08 | | |
| Andrew from Berwick, VIC said: | Andrew gave us the following scores | |
| "Your prices are INSANE.... For GENUINE Canon items, I could not find another store that got even close to your prices. Love the web site and the range of items.Delivery was super fast. Excellent packing of order, no chance of breakages.Thanks. I'll be back as soon as I get some more $$$" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 30/5/08 | | |
| Sharon said: | Sharon gave us the following scores | |
"Thank you so much for a wonderful deal and great service ... Nikon L15 with accessories at a fantastic price. I'll be back later this year to buy again." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 28/5/08 | | |
| Jayne from Daceyville, NSW said: | Jayne gave us the following scores | |
| "I am soooo glad I purchased my camera via this website as I've saved myself almost $200 and although I would have liked to have bought locally, I got much better service from Dean of Digital Camera Warehouse than I did from a particular retailer in my home town regarding this camera and Dean's price was impossible to beat. Dean went the extra mile for me as far as delivery and it was received earlier than expected.Excellent service from Dean ... many thanks for your efforts.Regards Jayne" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 27/5/08 | | |
| Larissa from Sydney, NSW said: | Larissa gave us the following scores | |
"I was considering purchasing a new digital camera and saw a fantastic deal on the website for a 8.1 megapixel Pentrax with too many features to name and was sold right away. I then looked at the recommended accessories which were provided (very helpful if you are unsure what to purchase compatibility wise) and found some bargain deals on memory cards and ended up going to the full 8 gig for $67.00 (normally a lot more than that in other stores from what I can recall and researched online) and a gorilla tripod which I am yet to use but looks impressive. I am very happy with the camera and the value for money this store offers, could not fault the service in its entirety. Delivery time was also another great point.. I did not expect to receive my order until the Monday at earliest (having placed the other at around 12.00pm on Wednesday this week) however, it arrived mid afternoon on the Thursday. Absolutely brilliant! I would recommend this service to anyone and will certainly keep it in mind for any future purchases." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 23/5/08 | | |
| Rae from Capella, QLD said: | Rae gave us the following scores | |
| "I LOVE DCW, it's the first place I look now when I need something for my Digital SLR, it's SOO easy to shop online and VERY speedy with delivery, I've shopped here a number of times and 100% satisfied every time!! Well done DCW, I will be back to shop again that's for sure! Cheers, Rae :)" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 21/5/08 | | |
| Reymund from Ultimo NSW said: | Peter gave us the following scores | |
"On Thursday morning I called and requested an order to be redirected to my hotel in Sydney before I returned home to shoot an event over the weekend. (If the order was to be sent as originally, it wouldnt have arrived until the Monday after the event) DCW staff were extremely helpful, amended the order for extra items I required and the parcel was sitting at hotel reception for me that same afternoon! All packed and ready to go on Friday morning - I now have the extras that I need in time for the weekend's shooting and owe it to your top service and speedy delivery! Thank you!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 16/5/08 | | |
| Anthony from NSW said: | Anthony gave us the following scores | |
| "I purchased a Nikon Coolpix L10 last August, a Panasonic video camera last October, a few accesories along the way and since my Nikon Coolpix L10 was stolen from my car on mothers day I found myself again calling on DCW for my camera needs. I must say I apologise for not filling out this form on previous purchases but as usual I ordered my new camera this morning at 10am with Celeste and I received it this afternoon. Your website is GREAT! Your staff SUPERB! Their knowledge SECOND TO NONE! And your prices are UNBELIEVABLE! I know I will soon need accesories for my new Nikon, so I'LL BE BACK!!!!!!!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 14/5/08 | | |
| Peter from North Sydney NSW said: | Peter gave us the following scores | |
"Speed of delivery was awesome.. 3.5 days from the time of order until the delivery arrived.. simply awesome!!!! All in time for a dive on the weekend!!! I have already recomended digitalcamerawharehouse to several people. The price was also exceptional and I will be ordering from here again. Job well done guys and thank you kindly." | Pricing: | Excellent |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 9/5/08 | | |
| Belinda from Forest Lake QLD said: | Belinda gave us the following scores | |
| "I bought a canon Ixus 90iS and a 2GB Memory card. Im really very happy with the camera, and was very happy with the overall experience! Will definitely recommend DCW to anybody! Well done and thanx for making it worth my while :)" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 9/5/08 | | |
| Eric from Nelson Bay NSW said: | Eric gave us the following scores | |
"Great Service Great Products Great Prices Shall return and recommend highly" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/5/08 | | |
| Bradley from Bracken Ridge QLD said: | Bradley gave us the following scores | |
| "Well done DCW, Give the team a pat on the back, I ordered a Canon lens hood and a Hoya filter kit on the Mon 5th May 12pm and recieved the order in Brisbane 3:30pm next day, It's nice to see great service. I have a camera bag and tripod to get yet and DCW will get the order. Regards | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 6/5/08 | | |
| Ann from Norseman WA said: | Ann gave us the following scores | |
"I brought battery and charger memory card and tapes for my cameria I live out in the country 850ks from perth and the delivery was great no time at all. The price was really good as well. We have to go to Kalgoolie to do our shopping so thats cost us $100 before we even start. My daughter is now going to buy a cameria from you as well. I wished I had seen your website before I got mine Thanks heaps Ann" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 2/5/08 | | |
| Jasmina from Shellharbour NSW said: | Jasmina gave us the following scores | |
| "Very speedy & very impressed! Bravo DCW!" | Pricing: | Excellent |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 2/5/08 | | |
| Alan from Narrabeen North NSW said: | Alan gave us the following scores | |
"Superfast delivery of item ,about 24 hours from order to delivery." | Pricing: | Good |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 27/4/08 | | |
| Mark from St Andrews NSW said: | Mark gave us the following scores | |
| "I bought the new Canon EOS 450D twin lens kit. It was a pleasure to deal with a company that actually DID what it promised. The staff are friendly and helpful, pricing is great and service outstanding. My second order is already in the system - my camera was delivered yesterday. I haven't had a chance to use it yet, but the weekend is coming! Guess who just became my "local" camera store?? About the only suggestion I'd make would be to email the con-note number on shipment, but that's a small concern. I'm aiming to drop in and browse when I'm in Sydney Thanks heaps DCW!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 23/4/08 | | |
| John from Yass NSW said: | John gave us the following scores | |
"Absolutely marvelous facility - I've bought here before with complete satisfaction and I'll buy here again!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 17/4/08 | | |
| Helen from Wickham WA said: | Helen gave us the following scores | |
| "I have just purchased the new Canon EOS 450D with twin lenses- 18-55 & 55-250 IS. I ordered this camera just as they came into stock, but did not want it sent until a certain date (to claim duty free). The camera arrived last Friday 11th, as I was told, all in perfect condition. I spoke to a couple of people but it was Travis who explained the Sandisk to me and also advised me to get the Lowepro camera bag, which I am happy with. All in all everyone I spoke to was very nice and helpful, and I am very happy with the camera kit. Will not hesitate to recommend you guys to friends. I found your website very easy to navigate, and it told me all I needed to know. BUT it is great to be able to ring and talk to someone to get more info or a better idea on what it is I am buying, in particular the camera bag for me. I did not know which one to buy and Travis set me on the right track." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 13/4/08 | | |
| Jared from St Agnes SA said: | Jared gave us the following scores | |
"I purchased a Nikon L15 digital camera. I was wrapped with the price as no other store could match it and the speed of delivery exceeded my expectations. I ordered on a Tuesday night and the camera arrived in Adelaide on Thursday morning, amazing, thank you. I have already recommended your store to others." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 10/4/08 | | |
| Benon from Hilton SA said: | Benon gave us the following scores | |
| "I ordered from SA after lunch yesterday and it arrived before 3pm the next day???? Customer Service? A+++" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 10/4/08 | | |
| Tricia from Carringbah NSW said: | Tricia gave us the following scores | |
"I ordered after 4pm on Thursday and it was delivered at 5.30pm the next day!! How is that for service!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/4/08 | | |
| Erik said: | Erik gave us the following scores | |
| "I just wanted to complement you on the speed of your service! Considering this camera hasn't been officially realeased at most other retail stores, your speed is incredible and the price was well below your competitors. I will definately be ordering all my accessories from you. Regards, Erik" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/4/08 | | |
| Jeff from Wembley WA said: | Jeff gave us the following scores | |
"This was my second purchase through DCW. I save 10-20% on the price when purchasing here, the delivery is super quick. All done with the click of a few buttons. All round I am extremely happy!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/4/08 | | |
| Chris from Moruya, NSW said: | Chris gave us the following scores | |
| "Easy site to use. Price is good. I have purchased five items from Digital Camera Warehouse and I'm very happy with the service and all I have got of you. Thank you." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 2/4/08 | | |
| Ian from Weetangera ACT said: | Ian gave us the following scores | |
"Nikon D40 twin lens kit. Have only just unpacked it, but I was so impressed with the speed of delivery, I had to tell you now. Absolutely first-class service. Many thanks. I'll be able to test it over Easter." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 19/3/08 | | |
| Michael from Quinns Rocks, WA said: | Michael gave us the following scores | |
| "I bought 2 batteries for my camera, your prices are good and the website is great , i will buy throgh you again when i buy my next camera , thanks again" | Pricing: | Good |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 18/3/08 | | |
| Helen from Emerald QLD said: | Helen gave us the following scores | |
"Canon EOS 400D SLR IS Twin Lenses Kit - Excellent service, superfast delivery to Central Queensland (ordered Tuesday, delivered by 10am Thursday). I have upgraded from a Canon IXUS 500, and found the information on the website helped me with my camera choice, as well as advice given by phone. I am looking forward to getting out and using this camera. I will definitely purchase from you again in the future, as we don't have a large camera shop here, especially SLRs, and also recommend you to friends. Thank you for a great purchase. Helen." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 13/3/08 | | |
| Samuel from West Pennant Hills, NSW said: | Samuel gave us the following scores | |
| "I put an order for my new Slik Tripod on Tuesday afternoon and I received it at my work today! How can this possible in Australia as all the other online shops get 5 days to get delivered! Great shop to buy things online for all your camera needs! Again, I just put an order again for new camera bag and memory card!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 12/3/08 | | |
| Neale from Bowen Hills QLD said: | Neale gave us the following scores | |
"I bought a Canon Powershot G9, 2 Gig Ultra card, spare generic battery and a Lowepro Apex PV AW case. Ordered Monday morning, delivered to my office in Brisbane Tuesday at 10.20am. At 10.24am I checked the AAE website and it told me the package had been delivered and the name of the person in the mail room who signed for it. A few minutes later, I walked downstairs and picked it up. My best mail order shopping experience from an Australian retailer. Brilliant. (And the camera's magic, too!)" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 12/3/08 | | |
| John from Bligh Park, NSW said: | John gave us the following scores | |
| "Wow! What fantastic service! I only ordered late last evening and it was delivered this afternoon. Will definitely keep an eye on your site for future needs. Thank you very much." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 11/3/08 | | |
| Tash from Bowen QLD said: | Tash gave us the following scores | |
"I desperately needed a new camera for my holiday. I placed the order late Thurs afternoon and when I checked my email this Friday morning I had an email letting me know the camera had already been picked up by aee! I have to wait for the week-end but i am looking forward to monday morning to receive my camera just in time for me to go on holidays on Tuesday. Thank you so much for the peace of mind in buying my camera. I really just wish I had of purchased a memory card and i would of been all set to go. Thanks once again. I will be telling everyone to use this site if buying a camera!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/3/08 | | |
| Jim from Nyora VIC said: | Jim gave us the following scores | |
| "The most pleasant online shopping venture I have ever had. ordered tue, delivered thurs to country victoria. I wish I could get goods this fast or cheap (delivery price) from ebay sellers. I could not fault your service and will look forward to dealing with you again." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 6/3/08 | | |
| Lynne from Ashfield NSW said: | Lynne gave us the following scores | |
"I just wanted to say thank you for your service. I placed my order on Monday and received it on Tuesday. Also thank you for the information your website - I really had little idea of exactly what I needed and your website answered all my questions. I'm very happy with your service and will shop here again." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 29/2/08 | | |
| Geoff said: | Geoff gave us the following scores | |
| "Yet to buy - just wanted to let you know that recently I have searched the net extensively for product info and your retail site is easily the best I have identified in Australia. Geoff " | Pricing: | N/A |
| Customer Service: | N/A | |
| Speed of Delivery: | N/A | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 28/2/08 | | |
| Len from Exmouth WA said: | Len gave us the following scores | |
I would like to thank you very much for the express attention given to my order. I ordered via email on Monday 11th Feb and received my order on Wednesday 13th Feb in Exmouth which is 1300 km north of Perth. I think this outstanding service and would highly recommend you to all of my friends. | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 14/2/08 | | |
| Danny from Berkeley Vale NSW said: | Danny gave us the following scores | |
| "I purchased a Canon A550 for my wifes birthday, the camera arrived to a surprised birthday girl who is having lots of fun taking happy shots. Delivery was super quick, packaging was excellent & the whole process from selection to payment was so easy. We will surely be back again soon." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 11/2/08 | | |
| James from Tasmania said: | James gave us the following scores | |
| "I ordered this camera on a Wednesday and it arrived early on Friday morning - I wasn't expecting it for at least another 4 or 5 days. Really happy with the customer service and speed of delivery, I certainly will be recommending your website to friends and family. Cheers! | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 8/2/08 | | |
| Amanda from Bendigo VIC said: | Amanda gave us the following scores | |
| "I cannot believe the speed in which my camera was delivered. I completed the order yesterday afternoon and it was delivered before 10.00 this morning. That is excellent customer service and you should be congratulated. Good price, good service, I will be checking your website regularly and recommending to friends." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 7/2/08 | | |
| Peter from Bolwarra Heights NSW said: | Peter gave us the following scores | |
| "I was originally going to purchase the items through Camerastore.com.au which was slightly cheaper (only about $30). That was until they could not find my address listed in the white pages because, for certain reasons, I am required to have a silent name and hence not listed in the white pages. The Camerastore managment refused to deliver to our address no matter what proof we could give them that we actually lived here. Thankfully that was not the case at DCW as all that was needed was a copy of our rates notice. That's the way to do business. My experience with Camerastore.com.au will certainly ensure that all my business is now done through DCW." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 22/1/08 | | |
| Anne from Cedar Grove QLD said: | Anne gave us the following scores | |
| "I Bought a Nikon D40X with 18-200mm VR Lens. I am a mature "Wrinkly" and my senses are smiling. Thank you for all your help beyond the bounds of duty. I will certainly be back next time for a large Zoom Lens. Thank You" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/1/08 | | |
| Jayne from Rockingham WA said: | Jayne gave us the following scores | |
| "Wow, what can I say. I spoke latish yesterday afternoon to a girl about an order for a Manfrotto Modo Mini Tripod which had ordered via the website. I had already been advised this was not available so I asked if the maxi was and yes it was. I ordered it on the spot and it arrived here in Western Australia this morning!!!!! This is unheard of and I was expecting at least a weeks wait. I LOVE the product, the way it was packaged and the speed with which it arrived. A perfect 10 out of 10 purchase for me. I will always check here first Thank you....Jayne" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 28/12/07 | | |
| Peter from Gordon NSW said: | Peter gave us the following scores | |
| "Bought a Canon A720 IS, 2 gig Sandisk SD, Monfrotto monopod and upgraded the warranty to 5 years. Ordered on 11 December, received the camera and all assessories (except warranty documents) 17 December - considering this is the week before Xmas, that's still fast! Phoned the shop to check stock level before ordering via the website, the young lady on the phone was very friendly and helpful and also made me aware that I could buy a slower (and cheaper) SD for this particular camera. The goods were packed safely and arrived undamaged. I'm quite impressed with the camera! My previous camera was a Powershot A75 which I really liked. It broke down after 2 1/2 years of use - I had extended the warranty to 3 years, so that was lucky. The A720 as the A75 has the option of adjusting pretty much everything manually and that was something I wanted in the new camera as well. The A720's 6x optical zoom, image stabilizer and other features are such a big step forward from the A75! I'm still exploring. The A75 was a bit slow in taking the picture, especially photographing moving objects was tricky - the A720 is much faster (still not as fast as the old 35mm cameras, though). The colors are brilliant and correct as you expect from Canon. The setup menus have a lot more items compared to the old camera, but the structure is the same, so I felt "at home" immediately. I am very happy with the camera and Digitalcamerawarehouse's service. I reocmmend the camera and the recommend the shop!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Good | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 18/12/07 | | |
| Jane from QLD said: | Jane gave us the following scores | |
| "I bought a Canon EOS 400D and a Gorillapod with pistol head. Fantastic easy to use camera and the tripod will come in very useful. I would reccommend either of these products and the DCW website to any of my friends or family. Delivery was super fast to rural QLD." | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 13/12/07 | | |
| Jenny from Elanora QLD said: | Jenny gave us the following scores | |
| "I did a web search for cameras and prices. After looking on your website, I was pleased to find that, as well as your price being the most competitive, you have premises and phone number, and were not just a website. I phoned to make sure the camera I had chosen was in stock and spoke to Don who was very friendly and helpful. I ordered a Pentax Optio E40 Camera and accessory pack and within 48 hours I have had them delivered! Outstanding!! Thank you very much and I highly recommend your company. Cheerz Jenny" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 14/12/07 | | |
| Robyn from Burrawang NSW said: | Robyn gave us the following scores | |
| Pricing: | Good | |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 12/12/07 | | |
| Sharon from Greensborough VIC said: | Sharon gave us the following scores | |
| "I bought a camera from you three weeks ago. Your customer service, highly commendable. Every query was answered and the staff were patient and very helpful. Unfortunately the camera was faulty and I had to send it back. I wasn't very happy as I had a wedding on that weekend. However, it took one phone call and the matter was taken care of, within two days before the wedding the matter was rectified and I had a brand new camera in my possesion. Very impressed!!!! Your customer service was just as outstanding when I was faced with the problem as it was of the time of purchase. Thank you for your care and attention to this matter, and your prompt delivery service. I will definately shop at your store again. Highly recommendable !!!!" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 10/12/07 | | |
| Grant from SA said: | Grant gave us the following scores | |
| "Excellent pricing and speed of delivery. I ordered at 10.15PM Friday night and had the items in my hand Tuesday at 10.30AM and I live in country South Australia. I can't say enough about the ease of ordering and the speed of delivery. I will definitely be using DCW for all my digital camera and accessory needs in the future." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 4/12/07 | | |
| Rachel from QLD said: | Rachel gave us the following scores | |
| "I am just absolutly estatic with the delivery time I order at 9am AEST Tuesday, and received @ 11.30am AEST Thursday living in regional rural queensland I expected to wait max if not more for delivery also the prcie of camera and the fact everywhere I rang locally (200kms away) well know electrical retailers told me the model had not been released yet...... fantastic, fantastic, highly recommend the site and store" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 29/11/07 | | |
| John from Ulladulla, NSW said: | John gave us the following scores | |
| "fuji memory card --thanks dean great service and quick" | Pricing: | Good |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 27/11/07 | | |
| John said: | John gave us the following scores | |
| "I bought the Sony DSC-W80 camera. The description and enquiry service was clear and easy to understand. The delivery was very fast. In addition to the discounted price, I was able to get an additional $50 cashback because the product was a genuine Australian stock, and not some grey import. Thanks DCW!" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 23/11/07 | | |
| Suzie from Sydney, NSW said: | Suzie gave us the following scores | |
| "I bought a olympus fe-280. fanatstic packaging and delivery. i also called tracey in accounts to find out company processes and if you import as i work for a foreign exchange specialist who help companys with international payments. she was absolutely lovely." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 20/11/07 | | |
| David from Meadowbank, NSW said: | David gave us the following scores | |
| "I ordered a Fuji F4480 for my son from your website last night. I got the shock of my life when I returned from lunch at work today when I bumped into the courier delivering my order. Wow, that's fast service....the whole transaction was simple & painless. I'm impressed. Thanks." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Good | |
| 20/11/07 | | |
| Phil from Perth, WA said: | Phil gave us the following scores | |
| "Never purchased anything over the internet before so when I hesitantly tried and made a mistake, your salesperson was only a phone call away, magnificently took over and effortlessly completed my purchases over the phone. The price was excellent, the delivery time all the way even here to Perth was excellent. In fact the whole experience was excellent. Thank you very very much. You deserve much success" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 19/11/07 | | |
| Sarah from Bondi Beach, NSW said: | Sarah gave us the following scores | |
| "I just have to say how impressed I am at your speedy delivery. I placed an order on the websight Thursday afternoon and had recieved my package early Friday afternoon by a very friendly young driver . Your website is super easy to use, and the information is usefull and easy to understand, I am overall very happy with my experience with you guys and I will deffinatley be recommending you to people in the future." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/11/07 | | |
| Rodney from said: | Rodney gave us the following scores | |
| "First off I'm pleased with the camera, it is up to my expectations. Secondly I was a little wary (before receiving the goods) about the sort of quality the extras I purchased with the camera would be. I'm pleased to report that I needn't have worried. The camera bag and battery charger etc are excellent and I'm pleased that you don't palm your customers off with second rate stuff. Well done! I shall be recommending you to my friends and anyone else who will listen!" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 3/11/07 | | |
| Nicole from Kingsford, NSW said: | Piero gave us the following scores | |
| "Hi love your website. I ordered on Monday afternoon, and the delivery was made Wednesday afternoon. I found the website very easy to navigate and your prices are great. Would definitely use the website again. Thanks for the saving and the prompt delivery." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 12/10/07 | | |
| Claudia said: | Claudia gave us the following scores | |
| "Brought a camera case, looks better than the picture on the net, service was excellent and delivery was so far the best as i live in a very remote area and express is normally 5 - 10 days, this came the very next day as i had to check to see where it was posted from. Keep it up you guys and i will surely be back.. From a very happy customer" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 20/08/07 | | |
| April said: | April gave us the following scores | |
| "I got a Peak Secure 2GB 150X SD Card. The card is brilliant. The assistance through email was very speedy and helpful. The delivery was lightning fast ! Thanks so much !! I shall return !!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 16/08/07 | | |
| Piero from Kingsford, NSW said: | Piero gave us the following scores | |
| "You guys awesome!!!! Special thanks to Don on placing the order for me on the phone. I ordered at 9.30am and received the camera at 3.30pm. What else can I say with this amazing delivery speed??? I think the logistic department in my company need to have a lesson from your guys. I still haven't got a chance to try out the camera yet. But based on the customer service, you guys are definitely the best I have ever seen in Australia. Great job, keep it up!! And remember to keep the price down for the customer!" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 13/08/07 | | |
| Daniel from Miller, NSW said: | Daniel gave us the following scores | |
| "I bought a Nikon D80 but went in store to buy it and was very impressed with the service. Keep the great work up DCW. Will def buy from you again. God Bless" | Pricing: | Excellent |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 13/08/07 | | |
| Thomas from Karrinyup, WA said: | Thomas gave us the following scores | |
| "Needed to replace stolen digital camera. Rate everything from service to delivery 10 out of 10. Delivery coast to coast in 24 hours; amazing! " | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 07/08/07 | | |
| Virginia from Dianella, WA said: | Virginia gave us the following scores | |
| "I bought the Nikon Coolpix L10 - even better than in the photo, and it's much more compact than what I was expecting and light and easy to use. Brilliant for a first-time user of a digital camera who is not technically competent! I ordered on a Saturday through the website and sent by courier on Monday, can't ask for better service than that. Thanks, the best!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 02/08/07 | | |
| Colin from Congo, NSW said: | Colin gave us the following scores | |
| "Excellent communication and speedy delivery would definitely recommend you" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 29/07/07 | | |
| Emma from Dandenong South, VIC said: | Emma gave us the following scores | |
| "I purchased the Pentax Optio A30 Digital Camera and I am over the moon. So happy with the product and the Awesome service from DCW. Next day delivery arriving in perfect condition. I have no hesitation in recommending you to all my family and friends. Keep up the Brilliant service. I promise I'll return!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 26/07/07 | | |
| Patricia from Acton, ACT said: | Patricia gave us the following scores | |
| "I have been extremely pleased with your service. The parcels arrives incredibly fast and I am very happy with the way it all worked. Thank you." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 26/07/07 | | |
| Rachael from Rockhampton, QLD said: | Rachel gave us the following scores | |
| "Living in regional Queensland, I wasn't expecting to see my camera (ordered on a Thursday) until the following week. I was stunned when the courier rocked up less than 24hrs later! I really liked your website too. It was simple, easy to navigate, easy to use and easy to look at. Although I have to admit that I didn't pay a great deal of attention to the camera specs etc. I'd already decided on what to buy, I just needed somewhere to buy it! When I had decided on the camera and was shopping around for somewhere to buy it, it came down to you guys and a place in Victoria. It was about $150 cheaper at the other store, but after emailing each of you the same set of questions I decided on DCW. You guys knew what you were talking about and answered all my questions. Don't ever lapse on the customer service; that's what sets businesses apart." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 26/07/07 | | |
| Michelle from Gosford, NSW said: | Michelle gave us the following scores | |
| "Thankyou so much to DCW – especially Matt, Dean, and Tracey for your great customer service. This is my 2nd purchase from DCW - I made a telephone order on Friday and picked up my Nikon D80 kit on Saturday with no fuss as it was already packed up waiting ready for me to go. I have saved $100’s compared a local Camera House store on the Central Coast. Prior to purchase I called up Nikon Australia just to check that they honour the warranty from DCW and the cash back offer. I was told that "they deal with DCW all the time and that they are great – to go for it if I was considering purchasing anything from them" The reason I did this was because a sales person at my local camera house store tried to tell me there is no way DCW could offer such low prices without it being a grey import or without a Nikon Aust warranty. Simply not true (and I went back and told her so too!). As a result I will no longer shop at this central coast camera house store and I am more than happy to travel down to Canterbury from the Central Coast shop here again." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 21/07/07 | | |
| Greg from Bella Vista, NSW said: |
| "Once again I am impressed with your service - ordered at 9pm Monday, received 9am Wednesday - that's awesome. Two years ago I was told about you guys by a work colleague. This is my third purchase from you since then, and I now tell everyone to check your website first before even thinking about other sellers. And not many retail places will have six 1GB XD memory cards available on the shelf either. My company now buys from you when the time arises as well. Love your work! I'll be back for certain." |
| 18/07/07 |
| Ian from Lithgow, NSW said: | Ian gave us the following scores | |
| "I was extremly impressed with your customer service when I telephoned to make inquiries-- friendly, professional and knowledgeable. I was also extremely impressed with the speed of your service when I ordered the camera--ordered on a Thursday evening online, paid for it on the Friday, and the camera arrived in regional NSW on Tuesday morning. Great stuff." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 18/07/07 | | |
| Geoff from Oakey, QLD said: | Geoff gave us the following scores | |
| "Bloody impressive service is all I can say! I ordered by net on Sunday, on Sunday afternoon I got an e-mail about a part of my order, I responded and asked a further question. On Monday got a phone call about my order and an answer to my question. Not many stores offer service like that, it was great to see and I got the feeling that the staff really cared about my order and what I wanted. My order shipped the same day (Monday) and I got it in rural Queensland 10am the next day (Tuesday), damn fast considering where I live. Thanks for the great shopping experience, I will be using you guys again!" | Pricing: | Good |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 10/06/07 | | |
| Roger from Sans Souci, NSW said: | Roger gave us the following scores | |
| "Excellent service - as usual!! This is the reason that I choose to deal with you - good prices and terrific service. My Sigma Lens and Cokin Filter were delivered within a couple of working days." | Pricing: | Good |
| Customer Service: | Good | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Good | |
| 06/07/07 | | |
| Paul from Hornsby Heights, NSW said: | Paul gave us the following scores | |
| "Just wanted to send a quick Thank You. I'm travelling through the Northern Territory and 3 days into my trip my D200 failed. Needed to buy another body so I could continue photographing my way thru the top end. Found an internet cafe , located a bunch of camera stores, Darwin to Alice to Adelaide - phoned them all - nobody could or would help me. Then called you in Sydney. That was Monday morning. As I tye this message the camera is sitting here with me in Alice Springs on Tuesday evening. Congratulations and thanks to both DCW and Australian Air Express for the superb service - not to menation a very competitve price." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 26/06/07 | | |
| Michael from Victoria Park, WA said: | Michael gave us the following scores | |
| "I must commend you guys on what would IS the fastest service I have ever experienced online ordering! I ordered and recieved my camera at my home address less than 24 hours after ordering it from the Eastern States. Now that is service!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Good | |
| Website - Information: | Excellent | |
| 26/06/07 | | |
| Hubert from Fernyhills, QLD said: | Hubert gave us the following scores | |
| "You guys Rock!!!!!...bought a Cannon Powershot TX1 and two 4gb cards...ordered wednesday morning on website arrived next day from Sydney to Brisbane..then we took off to NZ saturday morn...arrived at Brissie Airport to find that I purchased the TX1 $20 CHEAPER!!!! than duty free cost...couldn't believe it...not to mention everytime I use the camera it turns heads because of it's shape n size...it performed well and the best thing was on our return I plugged it into the widescreen and showed my family the trip photos and movies!!!! I'm one happy fella...good onya DCW!! I'll be back!!" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 15/06/07 | | |
| Jane from Newtown, NSW said: | Jane gave us the following scores | |
| "I bought a Nikon D80 camera. I love it, this is my first DSLR camera and to have the ability to use the manual settings and check on the results without having to wait for the film to be developed is fantastic. I find I am taking many more photos now then when I was using the film SLR. I am very impressed with the results and the ease of use of the camera. I can't wait to go on holidays with the D80. I think you website is really good, a good balance of information while not being slow to load. I am interested in buying a monopod soon, so will have to start to browse on your website again. I like being able to go to your shop and pick the goods up, I think that is a really good feature of DCW." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 05/06/07 | | |
| David said: |
"Just a note to say thanks for the prompt attention to my recent order. The video camera arrived sooner than expected and in good order. Nice to see good service once in a while. Well done." |
| 08/06/07 |
| Simon from Aspley, QLD said: | Simon gave us the following scores | |
| "I would just like to say that I was very impresed with the Price, Delivery and easy online ordering. I definatly will be using you again for any cameras / equipment, etc. I told a friend about your camera pricing and speed of delivery and they also bought the same camera which was deliveryed within 2 days. Great Service." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 08/06/07 | | |
| Susan said: | Susan gave us the following scores | |
| "The kodak camera of the month - March. this was purchased for our Son who is now working in the UK. He finds the camera very user friendly and uses it alot" | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 07/06/07 | | |
| Martha from Lavington, NSW said: | Martha gave us the following scores | |
| "I Bought a canon EOS 400 D slr digital camera, and it is the best camera that I have owned. It scores a high 9. ANd am very happy with the service that I received from the store. Have since purchased other items and will continue to buy other items as required." | Pricing: | Excellent |
| Customer Service: | Excellent | |
| Speed of Delivery: | Excellent | |
| Website - Ease of Use: | Excellent | |
| Website - Information: | Excellent | |
| 06/06/07 | | |
"I purchased a Canon IXUS75 plus starter kit and 2Gb extreme SD card. the camera is super, takes great shots especislly close up macro ones. the service from DCW is excellent with quick processing and prompt follow up if there is part of your order temporarily out of stock (as was my case). this was sorted immediately and the order arrived the next day. Keep up the great work"
Robert 06/06/07
"We purchased 23 Kodak Z740 last year. All cameras have been in service since then with adult community education groups in NE Victoria and the feedback we are getting is uniformly excellent. Most are being used in digital story telling involving their still shot capacity and video capabilities. Most of the users are far from expert but all report no difficulties. Your prompt efficient service was fantastic - three days from placing the order to delivery! The pricing on our bulk order meant we were able to purchase 23 cameras rather than the 16 we originally thought we could afford, thus significantly extending the scope of the adult education programs we were able to support."
Ross, 06/06/07
"Your website is very easy to navigate and contains lots of useful information."
Terence, Gulfview Heights SA 06/06/07
"Hi Guys, I want to thank you for the great deal you gave me when I ordered a Pentax K10D a few weeks ago. I checked everywhere but you were so far ahead of the opposition there was no competion. I also want to say that it arrived in outback W.A. within a few days just as you promised. Again, many thanks, I will be back!"
Maurie, 06/06/07
"Very easy to use, staff very helpful and informative. (especially because I had no idea about memory cards and chargers ect.) Had a delay with delivery as the warehouse was out of stock when I placed my order, but i was kept informed by email and phone of progress which was really reassuring. I congratulaed staff on their excellent service!!"
Kim, Richardson ACT 06/06/07
Purchased a Kodak Easyshare Z710 Digital Camera and accessories
"exellent service, very knowledgeable consultants, what more can i say !"
Aaron, Bangalow NSW 06/06/07
"Can I thank you for your exceptional service in answering my questions and supplying my new nikon D80 so efficiently. I was staggered that it arrived less than 24 hours after I ordered it. Everything is as described. Far easier and a lot cheaper than walking down the road to a local store."
Hylton, Perth WA 02/06/07
"Just a follow up to this order - just received it in the mail this morning. I'de like to thank you for the service you provided - I will definately be shopping with DCW again, cant fault you on price or quality of service."
Erwin, Holsworthy NSW 15/05/07
"Just a note to say: Very Impressive! Ordered last night. Processed AND delivered today. Awesome."
David G 6/9/07
"If there would be a gold medal for deliveries, you would win it in an instant! I got my order confirmation at 11:05am this morning and the camera was delivered at my work address at 2:05pm! Well done!"
Natasha 4/9/07
"You guys are the best. I Received the camera today, Sydney to Brisbane in 1 day, Wow. After waiting 3 weeks for another internet seller to tell me the product did not exist and then fight for a refund, this is a great experience. I will recommend you to all my family & friends. Have a great Day."
Mark, 24/8/07
"Hi! You guys kick ass. Keep providing those low low prices with great service, and I’ll keep spending my hard earned cash with you! :D ”
Jarod, Bass Hill, 05/07/07
"We ordered on Saturday afternoon and had the camera on Monday ... fantastic! We bought it (Pentax T30) for the 3" screen... the fact that it's a touch screen is wonderful - so easy to see & to use! Your salespeople couldn't have been more helpful. Thank you!"
Jenny 22/05/07
"Hi People, Having been shopping around for a while I wasn't able to get above camera for the "right" price. Not being usally one for purchasing goods on the web I decided to give you guys a go. I must say: I don't know how you people do it but I am surly impressed with your service, from browsing your web site to ordering of product and the speedy deliverie. You guys are the closest thing when compared with the "good old days" personalized customer service. Congrats and keep up the top service. You are probably used to positive feed back but I thought its worth while mentioning anyway. Thanks."
Jo 18/05/07
"Just wanted to say thankyou for incredibly fast service. I ordered online late monday afternoon and recieved my items by 10am the next day in Brisvegas. Am still in shock. Thankyou once again and look forward to doing business again."
Simon 15/05/07
"Purchased a generic replacement/backup batter for my Panasonic DMC-FX01 Digital Camera. Order was placed on late sunday, and it arrived first thing Tuesday - one of the fastest deliveries I have had from online ordering. Very impressed by the service and speed of delivery, I will definately be shopping with Digital Camera Warehouse again."
Erwin, Mascot 15/05/07
"You guys are legends!!! Received the camera yesterday, awesome delivery service (you sent it wed arvo and I got thur in WA!). Love the camera, compact enough to always keep in my pocket when I'm out and about the workplace. Fantastic service, will deal with you again next time I need something ! Cheers"
Angelo
"Hi, My camera arrived Friday - what speedy delivery. Thank you so much. great price and terrific service - you are the BEST." Jeanette 23/4/07
"As I've just bought my first digital camera from you, I want to say thanks so much for taking the time to answer my questions so that I could decide which camera best suited my needs, and a massive thank you for getting it to me so quickly! Your service is awesome and I'm already recommending it to others!" Jeske 23/4/07
"An excellent company to deal with. Competitive prices, informative website - outrageously quick delivery. One business day to receive camera in Perth. Most impressed, would not hesitate to use your services again." Luke, 13/4/07
"I just wanted to say thanks for the awesome delivery time. In less than 24 hours you guys had my camera on my doorstep. I wish more on-line stores of any kind were as good with their service as DCW." Dennis
"I just want to thank you (especially Olivia), for your very quick service! Having only ordered the camera on Tuesday night online, I was amazed that it arrived on Thursday, safely to my husband's workplace. I will certainly buy from you again when I need camera equipment." Susan 13/4/07
"Excellent company to deal with. Quality products at a great price. Fast and reliable postage service." Julia 2/4/07
"I am so very impressed by your service. Living in country WA, it seems to take forever to receive anything by post - but not with DCW! I ordered late last thursday (22/3/07) and received my new camera first thing tuesday (27/3/07) morning. Amazing service - thankyou - you have restored my faith in online ordering! Not only are you guys the quickest, but you are also the cheapest - saved myself almost $200 on the total order!" Dayna 28/3/07
"I would like take the opportunity to thank Digital Camera Warehouse for your efficient customer service and speedy delivery of the Camera and extra items ordered. My husband called to advise that the package arrived today. I will have no hesitation in recommending your store to friends and family that would like to purchase your products." Michelle 27/3/07
"Just a note to say a massive ‘thank you’ for the way you handled my sister’s birthday present. She told me it had come suitably disguised, beautifully wrapped and with a card from me, and was totally thrilled with the camera. Just what she wanted. I can’t thank you enough for dealing with this so thoughtfully. Fantastic service. I couldn’t imagine getting that sort of customer care from any company in this country, even if I paid extra for it." Nick, UK 26/3/07
"I received my camera today, and am extremely happy with the product and the super speedy delivery. Thanking you for your great service!" Leah 6/3/07
"I have received already the products I ordered only this morning. This is blindingly excellent service and I am embarrassed that we can not offer such speedy turn-round for orders coming through our Online store. You have given me a benchmark to strive to equal in our operation!" Kevin, Paddy Pallin Online 4/1/07
"Thank you, goods arrived this morning! This is the first time I have dealt with your company and while the items I originally ordered where unavailable (through non supply from your suppliers - which I totally understand) I have to say that the experience has been one of professionalism & prompt service, something lacking in a lot of companies these days. I will certainly deal with you again and happy to recommend you to other members of our local camera club. Thank you to Leigh for her service." Jenny 23/3/07
"We are setting up an online gift service in WA, and my business partner is very excited about the product we ordered from you, hoping that the images will be as professional and 5star as our attitude is about this business. We have done a lot of online ordering and researching on other websites for this business. I just wanted to let you know that the service we received from DCW was amazing, to be able to order the products on Monday and receive them in WA (not Perth city) by Wed lunchtime is fantastic. We can only work towards providing the same dispatch service to our clients." Jemma, Bunbury WA 14/3/07
"Just a thankyou note to let you know that my camera arrived in perfect condition and, amazingly, only about 26 hours after we ordered it! I know that you do say that your delivery is lightning fast....but......from Sydney to the outer Melbourne region in that time really is utterly commendable. Well done! Thanks again" Beverley1/3/07
"Thought I would let you know that my new Tamron wide angle lens arrived today. Thanks for all your help with this - I now know where to come for good honest advice! I look forward to going home and having a play!" Melissa, 28/2/07
"Thank you for your prompt service. I placed my order on Monday 19/02 and have just received my package in less than 24 hours. I am very impressed, I will definitely recommend and promote your business accordingly." Matthew, Adelaide 20/02/07
"I'm very impressed! Not only are your prices extremely competitive, but your service is outstanding. Given the scarcity of the lens I ordered I expected to wait for two weeks or more before receiving my order; I received the entire order within two days. I will be a repeat customer!" Nick, 5/2/07
"I make a number of various purchases on-line and your service is up there with anyone regardless of the size of their organisation. The 'personal' touch you have with your customers is refreshing in these times of 'faceless' buying." Mick, Griffith 1/2/07
"I made a request on my order to get an overnight shipment as the camera was for my daughters birthday. It arrived the next day and I had one very happy 14 year old and I was very impressed." Jan, Mount Waverley 30/1/07
"Amazing! I placed my order through the website after business hours yesterday and I received it today! Fantastic service. Thank you." Donna 29/1/07
"Time got away from me and I ordered a very popular canon G7 on Sunday December 21st, hoping it would arrive before christmas, as it was a christmas present for my boyfriend. I got a call from DCW telling me it would be in, in the new year- as there were none in the country. I was delighted to receive a call on Wednesday, telling me that the camera had arrived and it would be delivered to me the next day- which it was, right in the nick of time for christmas. My boy was thrilled with the camera, and I was thrilled with your service. Well done!" Sara 21/12/06
"I ordered my Camera on the website and was contacted by a young lady within 24 hours to inform me they were out of stock and that was the end of that line, told if I wanted to go up to next model she would add an additional battery and tripod. On completion of transaction I was told to expect delivery in a couple of days to my surprise and delight my Camera turned up that afternoon. I found the service exemplary and would highly recommend The Digital Camera Warehouse." Dianne 1/2/07
"This was my first digital camera purchase, a Canon A710 and accessory pack as a birthday present for my fiancé. Your price beat others hands down, the information supplied from your site provided me with everything I needed to know in order to make a decision about a product I knew little or nothing about. To top it all off, the speed and efficiency of processing and delivering my order was exceptional. I will readily recommend you to any of my friends who may be wishing to make similar purchases. I have no doubt your backup customer service is
equally as good. Thank you." Mick, Griffith 30/1/07
"I just wanted to write you a quick email to express how pleased I was with using Digital Camera Warehouse online. Not only did you provide the best price on my new Kodak V603 camera ($299), I also found that using your service was prompt, efficient, friendly and my order arrived to my business address here in Alexandria in only 2 days since the shipment notice. I've had terrible experiences buying cameras in stores, and it was a wonderfully refreshing experience to have everything completed so smoothly. Congratulations on a job well done." Chris, Surry Hills 30/1/07
"I just wanted to say thanks for the speedy delivery. Keep up the good work." Harold 24/1/07
"You guys provide great service. Even though it was ordered quite late on Wednesday, my camera still arrived Thursday morning.' Andrew 18/1/07
"I ordered the camera on the weekend and it was delivered on the following Monday (8th) evening at about 8.00pm. The driver had called through during the day and came back in the early evening just to see if "the lights were on". Thank you very much and please thank the driver and courier company for doing a damn excellent job. Well done. I will certainly be dealing with your business again in the future." Garry, Bligh Park 11/1/07
"Just a quick thankyou for the excellent service I received regarding my initial enquiries re purchasing a digital camera for the first time, and the execution of my eventual order, delivered in great fashion to our little corner of Qld. Am most happy with my purchase, and would like to also compliment you on the quality website, most comprehensive. A special thanks to Celeste, who spent a considerable amount of time and effort trying to point me in the right direction at a late hour of the day, in what must have been a very busy week prior to Xmas. A genuine thanks to all staff involved." Neville, Maclagan 11/1/07
"Great service, great prices and lightning quick delivery, I highly recommend Digital Camera Warehouse." Sean, Ulverstone 9/1/07
"Camera ordered yesterday afternoon. Delivered at home in Gympie 11am today - less than 24 hours. Good service, good communication and a professional transaction. Well done and thank you. Now I have the pleasure of using the camera later today." George, Gympie 3/1/07
"What a great bargin and the overnight service to north west nsw was better than i could have hoped for. We will be looking to buy a photo printer in the near future and we will be sure to buy it from DCW. Thanks again for a great camera at a top price fast delivery and all from the comfort of home via the internet.' Grant, Ashford 22/12/06
"Thank you for your very efficient service and speedy delivery." Mary, Rowville 22/12/06
"Thanks for the great service. Goods arrived two days after I received confirmation of my order." David, Warburton 21/12/06
"Hi DCW,
Many, many thanks for you fast, efficient and friendly service - the camera has just arrived! Merry Christmas and a healthy and happy 2007. Cheers, Sian" 20/12/06
"My lens arrived in WA yesterday - much sooner than I expected! Thank you for your excellent service." Pat, Northampton 20/12/06
Pat purchased the Tamron SP AF 28-75mm f/2.8 XR Di LD Aspherical IF lens. She says "I can heartily recommend it, I have used a lot of Canon lenses and this one is as good, if not better, than a couple of the Canon L series lenses I already own!"
"A google search led me to your website about four weeks ago. From then on I was a convert. The website is extremely user friendly and the information on choosing digital cameras as well as information on particular cameras is excellent. Your prices are more than competitive and after reading through your website I felt armed with the sort of information I needed to purchase a camera. This is high praise from one who had previously felt a little challenged at the prospect of choosing a digital camera.
I was even more impressed when I visited your store in person to find that all staff seemed to be experts in their field and were very, very helpful. I was so pleased that I have already recommended the site and the store to three friends." June 20/12/06
"Next day delivery and excellent prices - it doesn't get any better." Alan, Cheltenham 15/12/06
"Many thanks DCW - excellent service at a very good price. I received my Nikon D200 less than two days after ordering it, and you even found me a Nikon 18-200mm zoom to go with it. These lenses are rare as hens teeth at the moment. Well done to you all, with particular thanks to Leigh." Robert, Entrance North 12/12/06.
"I can only echo the comments made by all the other satisfied customers on this website. I ordered online one day and two days later my Christmas gift idea arrived to my rural mail box. Living in a remote area I order a lot of goods online or over the telephone and the speed with which my order arrived from DCW leaves many other companies for dead. I found your suggested accessory kits for digital cameras an excellent feature - it certainly saved me a lot of time and heart ache working out what I needed. I shall be making this website my first port of call in the future." Tracey, SA 9/12/06
"Marilyn has done an excellent job given that my delivery instructions were not you average request, I requested my camera and accessories to be delivered to our Perth Office but the parcel needed to be addressed to me at Tanzania. I did the order via your website and then one simple call to Marilyn and Marilyn did the rest and even called our office to ensure I had given the correct instructions. Some of the accessories were not n stock but Marilyn always would send me an update and sent then to me at no extra charge. Like a lot of other people I do not like buying things over the internet but with the service provided by DCW this worry was quickly gone and I am sure you will seeing more business from me in the future." Andrew, Perth 8/12/06
"exellent service. with a extremly fast delivery time. will recommend for future purchases, friendly staff." Bruce 7/12/06
"I would like to express my thanks for the great service and attention I got when I bought my camera. I had a vague idea of what I wanted, but did not know which camera to buy, nor how much it would cost, nor what other features would be handy. The people at DCW understood my needs and matched me with a great camera at a great price. The camera has turned out to be ideal." Ray, Burwood 7/12/06
"I went to the DCW store with the intention of purchasing a digital SLR with all the bells and whistles, interchangable lenses, the works. I was going on an overseas trip and wanted the perfect photo every time. Tracey could have sold me a digital SLR but after a few questions, Tracey showed me the Fuji FinePix S9500. I was instantly taken...it looks and feels like an SLR, is light, feels great in my hands, is easy to use and I don't have to carry multiple lens. I absolutely love it. Thanks Tracey and all the staff at DCW for your professionalism, service and exceptional knowledge." Joy, Sydney 7/12/06
"I am thrilled with my experience with DCW! The camera [Nikon D40 D-SLR with 18-55 lens] arrived tonight after being sent yesterday evening. Amazing! But the thing that has impressed me the most is the security of online ordering. I will be honest and say that I was pretty apprehensive about spending close to $1000 online but was quickly reassured by your wonderful security procedures. I will definitely be back in the future! Thank you!" Jo, Carina Heights 5/12/06
"Thankyou ever so much for your help in this matter. I am truely impressed by your services. I believe that my daughter will be delighted with her new camera. Once again, thankyou!" Richard, UK 2/12/06
"I spoke to a very helpful salesman by phone about a specific camera around 11.00-11.30 Monday Morning. He clarified a couple of points I had been mislead on by a local store. I placed the order just before 11.30 and received a confirmation email of the order being placed shortly after. I saved over $150 and had the camera the next day. Absolutely Amazing. Thank you. I will be recommending your store and website to anybody and everyone who will listen." Allen, Port Macquarie 30/11/06
"Thank you Very much. I have recieved my camera [pentax S7] and i'm so happy to take it home and learn how to use it. Thankyou for the great service and speedy at that." Karen, Carringbah 3/11/06
"I have just purchased the Sony Alpha 100 dslr camera, I had been waiting for Sony to release the twin lens kit since late August, and I had placed my order with DCW in September and I was advised the camera would be released mid to late october, the staff were very helpfull in every way, and kept in touch with me to let me know what was happening. I received a phone call Wednesday 25/10 advising that the camera had arrived to their warehouse, I paid for the item Friday 27/10 and have just received it at work at 9am this morning monday 30/10 in Darwin NT". Kersten 2/11/06
"I placed my order late last Wednesday the 25th October and it was delivered mid afternoon on Monday. I was able to track it's progress all the way through AAE Couriers online so knew at all times just what was happening. I'm really pleased with the efficiency of your service - the camera was a present for my daughter and she's also stoked! I have purchased Compact Flash Memory Cards from you before and at that time also couldn't fault the service. I will recommend your store to others. Thankyou." Janet, Augusta WA 1/11/06