Shipping & Handling
We ship Australia-wide with Standard and Express Shipping options available. Delivery estimates vary by location, while the current dispatch status for each item is shown on the individual product page.
At a Glance
Shipping & Handling Rates
$9.95 flat rate Australia-wide.
Standard Shipping is available on eligible orders throughout Australia.
$29.95 flat rate Australia-wide.
Express Shipping is available on eligible products. Size, weight or carrier restrictions may prevent some products from being sent via Express Shipping.
Some bulky or oversized items may require an additional freight charge. If this applies to your order, we will contact you before processing to confirm the cost.
Product Dispatch Times
The current dispatch status for each product is shown on the individual product page.
Dispatch timeframes are estimates only and may change depending on product availability, order volumes and warehouse processing requirements.
If your order contains products with different availability timeframes, available items may be shipped first and the remaining items placed on back order. Shipping & handling is only charged once per order.
Estimated Delivery Times
Delivery timeframes begin once your order has been dispatched from our warehouse.
Standard Shipping
- VIC, NSW, QLD, SA & TAS: Approx. 5–10 business days
- WA, NT & Far North QLD: Approx. 7–14 business days
Express Shipping
- VIC, NSW, QLD, SA & TAS: Approx. 3–5 business days
- WA, NT & Far North QLD: Approx. 5–7 business days
Express Shipping may not be available for all products due to size, weight or carrier restrictions.
Delivery estimates are provided as a guide only. Delays may occasionally occur due to high carrier volumes, weather conditions, regional delivery limitations or additional order verification requirements.
Authority to Leave (ATL)
Due to the value and nature of the products we sell, Authority to Leave is not applied to deliveries by default.
If no one is available to receive the parcel at the delivery address, it may be redirected to a nearby Australia Post location for collection.
You may choose to change your delivery preferences directly with Australia Post after your order has been dispatched, including requesting Authority to Leave where available.
If you change the delivery instructions after dispatch, including selecting Authority to Leave, the parcel will be delivered according to the instructions you provide to the carrier. Digital Camera Warehouse cannot accept responsibility for loss or damage occurring after a parcel has been delivered in accordance with delivery instructions changed by the recipient.
Delivery Updates & Peak Periods
Delivery may occasionally take longer than estimated due to carrier volumes, weather conditions, regional delivery limitations or other disruptions within the delivery network.
During EOFY, Black Friday, Christmas and other major promotional periods, dispatch times may be slightly longer due to increased order volumes.
Additional processing time may also be required if an order needs further ID or payment verification.
Once your order leaves our warehouse, you’ll receive a dispatch confirmation email with tracking details where available. Delivery is then managed by the carrier and may be affected by conditions or delays within their delivery network. If you experience an issue with your delivery, please contact our team for assistance.
If There’s an Issue With Your Order
If your item arrives faulty and has not been used, please contact us as soon as possible so we can assess the issue and arrange a suitable resolution in line with Australian Consumer Law.
If the product delivered does not match your order confirmation, please contact us promptly and we will arrange the appropriate exchange or refund.
Need Assistance?
9:00am – 5:00pm