Warranty & Total Care Protection
At Digital Camera Warehouse, every purchase is supported by manufacturer warranties and your rights under Australian Consumer Law. For extra peace of mind, our DCW Total Care Packages provide priority service and preventative checks to help keep your gear performing at its best.
For information about standard manufacturer warranties and general return policies, please visit our Manufacturer Warranty & Returns Page .
DCW Total Care Packages
Total Care Package for Compact Cameras
- Priority repair service
- Annual camera check
- Repair or replacement for manufacturing defects (T&Cs apply)
Total Care Package for Mirrorless & DSLR Cameras
- Priority repair service
- Annual camera check
- Annual sensor clean (one per year for 7 years)
- Repair or replacement for manufacturing defects (T&Cs apply)
Total Care Package for Lenses
- Priority repair service
- Annual lens check
- Repair or replacement for manufacturing defects (T&Cs apply)
What’s Not Covered
Total Care Packages do not cover batteries, ordinary wear and tear, accidental damage, misuse/abuse, water or dirt damage, battery leakage, or unauthorised servicing/tampering.
Packages are non-transferable. If your product is replaced during the coverage period, only the remaining balance of the package term applies.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You may be entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How to Make a Claim
- Return the product to a Digital Camera Warehouse store, or contact us if you need to arrange return shipping.
- Provide proof of purchase.
- Provide your completed Total Care documentation.