DCW Total Care Package for Second-Hand Lenses

2 Year Priority Protection & Ongoing Support

Protect your second-hand lens investment with the Digital Camera Warehouse Total Care Package, created specifically for pre-owned lenses purchased from DCW.

This package provides added confidence and priority servicing support for 24 months from the date of purchase, helping ensure your lens continues to perform reliably and deliver sharp, consistent results.

What’s Included

✔ 2-Year Repair Coverage for Manufacturing Faults
If any part of your lens is found to be defective in factory materials or workmanship within 24 months of purchase, it will be repaired or replaced by DCW free of charge (subject to terms and conditions).

✔ Priority Repair Service
Should your lens require repairs for any reason, it will receive priority service to help minimise downtime and get you back shooting sooner.

✔ Annual Lens Health Check
Bring your lens into any DCW store for a complimentary annual inspection to ensure optimal performance, focusing accuracy, and mechanical reliability.

Important Information

• Valid for 24 months from date of purchase

• Proof of purchase and completed Total Care documentation required for any claim

• Does not cover batteries, ordinary wear and tear, accidental damage, misuse, abnormal use, dirt, water damage, battery leakage, tampering, or unauthorised servicing

• Not applicable to products used for professional purposes

• If a product is replaced during the coverage period, only the remaining balance of the package applies

• Non-transferable