DCW Total Care Package for Second-Hand Mirrorless & DSLR Cameras

2 Year Priority Protection & Ongoing Support

Protect your second-hand camera investment with the Digital Camera Warehouse Total Care Package, designed specifically for pre-owned Mirrorless and DSLR cameras.

When you purchase a second-hand camera from DCW, this package gives you added confidence, priority servicing, and ongoing maintenance support for 24 months from the date of purchase — so you can focus on shooting, not worrying.

What’s Included

✔ 2-Year Repair Coverage for Manufacturing Faults
If any part of your camera is found to be defective in factory materials or workmanship within 24 months of purchase, it will be repaired or replaced by DCW free of charge (subject to terms and conditions).

✔ Priority Repair Service
If your camera requires repairs for any reason, your repair will receive priority attention to help minimise downtime and get you back behind the lens faster.

✔ Annual Camera Health Check
Bring your camera into any DCW store for a complimentary annual inspection to ensure everything is operating at its best.

✔ Professional Sensor Clean (1 During Coverage Period)
Receive one professional sensor clean for your DSLR or Mirrorless camera during the 2-year period to help maintain image clarity and performance.

Important Information

• Valid for 24 months from date of purchase

• Proof of purchase and completed Total Care documentation required for any claim

• Does not cover batteries, ordinary wear and tear, accidental damage, misuse, water damage, dirt, battery leakage, tampering, or unauthorised repairs

• Not applicable to products used for professional purposes

• If a product is replaced during the coverage period, only the remaining balance of the package applies

• Non-transferable