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DCW HIGHLIGHTS THIS MONTH
YOUR TESTIMONIALS
  • I was more than pleasantly surprised to receive my Canon Ixus 145 camera within 24 hrs of placing the order. It is exactly what I wanted ( a point and shoot, easy to use digital ) and was competitively priced. Local stores seem not to carry this model. I will recommend you to others. Thank you.
    Trish
    SA
     
  • I have just had to return my Leica V Lux 40 under warranty and there was a difficulty in replacement as it is no longer available from Leica. Leica replaced my camera with one that did not have the features that I use frequently. Janet Sydney from Digital Warehouse has been absolutely fantastic in solving this problem and treated me with empathy and respect, which was greatly appreciated. Through her the problem has been resolved leaving me a happy customer. Great service.
    Wendy
    QLD
     
  • I have found the service provided both on the phone and in store has been exceptional. Not only have the staff provided good advice but additional information was given to further advance my very basic photographic knowledge. When I ordered a flash I was told I would receive a call and it should be in store in two days.I got the call the following day, as the flash had arrived. Excellent service.
    Dianne
    QLD
     
  • Hi, Received the camera bags today. What brilliant service; from order to delivery it only took 4 days. Even better when you consider my rural location. As for the gear. Fantastic value for money. I will definitely deal with this company again. Keep up the great service.
    Phil
    SA
     
  • Ordered a lens online on a Monday night and had it that Friday. Very well packaged. Pricing (as well as the prompt service) a highlight. While the $A was very high against $US it was a no-brainer to buy photographic gear from one of the big name, and also typically very good, U.S. operations -- but DCW are pricing their product very competitively in the face of this competition, and with the bonus of warranty. No grey market issues. Email contacts promptly, helpfully, dealt with. Absolutely recommended - on all fronts.
    Frank
    ACT
     
  • Being my first purchase through DCW online I must say I'm extremely impressed! Having only placed my order on Friday it arrived at my doorstep via Startrack at 8.25 Monday morning. I was fully informed of the order process from start to finish. Their pricing and postage is great and the customer service is outstanding, so much so I've placed my second order with them this morning. All in all DCW is one of the best "if not the best" online stores I've had the pleasure of doing business with! Keep up the great work DCW.
    Paul
    VIC
     
  • I was amazed to receive my camera that I ordered at 2:30pm WST (4:30pm EST) at my door next day at 2:30pm in WA. As with the last reviewer Jared this was not expected but really pleasing. Also had an account question and that was really speedily, accurately and efficiently replied to by Janet. Vincent at the call centre was so helpful with advice and information that I had no hesitation in doing the purchase with him. The website had all info I needed and after doing a lot of research it was accurate and complete. Thank you I will definitely deal with Digital Camera Warehouse for any other purchases. The total experience was way better than 4 other places I contacted on the basis of other reviews on the web.
    John
    WA
     
  • I have ordered twice and both times my items have arrived within 5 days, and great customer care. I had a question and had a reply within a day.
    Sam
    QLD
     
  • I usually don't bother with feedback (too lazy) but after receiving my camera less than 24hrs after ordering online, I was completely amazed. I was more than happy to wait the mentioned "up to 5 business days" but instead went from ordering Wednesday afternoon to receiving delivery Thursday morning (shipped from Melbourne to Perth). And to think I had just finished a disappointing week and a half of dealing with another website that ended up telling me they were out of stock. This is absolutely first port of call from now on!
    Jared
    Perth
  • I must say how impressed i was with the staff at DCW when I inquired about an item beingin stock at the Melbourne store. Not only did they email me to let me know there was one left and they would hold it for me to pick up, but they also confirmed via text message. The staff at the store were very helpful and it was a very easy transaction. (not to mention a very good price). I would highly recommend DCW
    Anne Greenwood
    Lockwood South
     
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