How to troubleshoot
problems with your digital camera
Check the troubleshooting section in your camera
manual and if you still need help after checking the manual,
call the
camera manufacturers support desk.
Q: What to do if my
digital camera will not turn on?
A:
First check the
batteries (are they fully charged, are they
inserted correctly). Next connect the camera to an AC adapter
(if available). Try to turn the camera back on. If it works,
then try different batteries. If the camera is still not
working, after checking the
trouble shooting section in your camera manual, call
the
camera manufacturers support desk.
Q: What do I do if my
screen keeps turning off?
A:
Check if the battery is low; replace or
recharge. Some digital camera have a power-save mode that
shuts down the camera.
Consult the camera manual. Turn the camera on and
go into the menu and change the setting to a more appropriate
one. If you still need help after checking the manual, call the
camera manufacturers support desk.
Q: I am getting a
"memory card error" message. What can I do?
A:
If you get a message
on your camera such as "Memory Card Error", the first step is to
format the card through the camera menu. Read your camera manual
to see how to format your memory card.
Q: I have accidentally
deleted all my photos in the camera. Can I get them back?
A:
If you accidentally
delete your photos or you get a message that your memory card is
corrupted, do not take any further photos. It may be possible to
recover them using
Photo Recovery software.
Q: What do I do if my
digital camera got wet?
A:
Turn off your digital camera if it's on.
Remove all batteries and media devices. Let it dry completely
for at least 24 hours before reinserting batteries.
Q: What should I do if
my digital camera is burning through batteries?
A:
Minimise your use of the digital camera's built-in LCD. If it
has a viewfinder you can use this instead. The LCD is the
biggest power drain on your digital camera. Use only heavy-duty
batteries that are suited to digital camera. Ordinary AA
alkalines won't last any time at all. Look into upgrading to
rechargeable NiMH AA batteries.
If you have or can get an AC adapter for your digital camera,
always use it when downloading photos directly to your computer.
Consider getting a
card reader that will connect to your computer. This will
save battery life and improve data-transfer speed.
Q: What should I do
when my digital camera won't recognise the media device?
A:
Make sure media (i.e. the
memory card) is inserted correctly. Make sure media hasn't
been write-protected. Make sure you have the right type of media
(memory card) - check your
camera manual.
Q: What if the flash on
my digital camera doesn't work?
A:
Check that batteries are fresh. Check that camera hasn't been
set for no-flash mode.
Give the flash time to charge before pressing shutter.
Q: If I can't find the
pictures I took on my digital camera, what should I do?
A:
Look for the playback or review mode on
your camera to view the photos on your camera. Use arrow
buttons to scroll through pictures.
Q: What do I do if my
digital camera won't take a picture?
A:
Check that your digital camera is not in playback or review
mode.
Make sure the memory card is in the camera and that the card is
properly formatted.
The Memory Card may be full. Download the images to the computer
or delete some to make way for new photos.
Check the charge on the batteries. Replace if necessary.
Have you been using the flash? It may be recharging. When it is
recharged, the camera will be ready to take photos again.
Q: I am very
disappointed with the image quality produced by the camera. What
can I do?
A:
Check with the
manufacturer to see if there are any firmware upgrades
available for the camera. Go online and check the
forums to see if
others are having the same issue. If you are not already doing
so, try using the
scene modes on your camera. Taking good photos can be
challenging, consider taking some photography classes.
Q: I am taking a lot of
blurry photos. What can I do?
A:
Read about
techniques to reduce blurry photos including using a tripod,
using your flash more and half depressing the shutter before taking
the photo (pre-focusing).
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