Usual Delivery Arrangements
Please allow 3-5 days for delivery to your address**. Some items, such as lenses and underwater housing, or items temporarily out of stock, may take longer to deliver. Please email us at sales@digitalcamerawarehouse.com.au for urgent requests or to ascertain that items are in stock.
We take responsibility for insurance in transit (to your door). All freight sent is trackable. All orders must be signed for (please ensure you or your agent is at the delivery address to sign for your order).  Any claims for insurance (e.g. damaged in transit, lost in transit) must be reported IMMEDIATELY to the freight company and DCW for assessment.  
**We do NOT guarantee to deliver in this time.

We only ship in Australia, to Australian residents. We do not ship overseas.

Pick Up Your Order at the Canterbury Store in Sydney
You can also arrange to have your order sent to the DCW Camera Store in Canterbury, Sydney for personal collection, during shop opening hours.  Check our current opening hours here. Photo ID is required for all pick ups. The warehouse will delete any freight charges on orders for pickup.

Visit a DCW Outlet in Sydney and Melbourne
If you are in Sydney or Melbourne, come in and choose from our large range of cameras and accessories. NOTE: if you are planning to visit an outlet and want a particular camera or accessory, please CALL US to check that it is in stock at the store that day on 1300 365 220 (specify the location you wish to pickup from). Photo ID is required for credit card purchases. For details of the DCW Camera Outlets, click here.

Freight on Large Orders
Freight on Orders for multiple items (3 or more cameras) or items that are bulky (some printers, scanners, backpacks, tripods and the like) will be charged at a higher rate if necessary to recover costs of delivery and insurance. 

Warranty
All products are GUARANTEED purchased NEW from REGISTERED suppliers in Australia. All products supplied are covered by standard Australian warranties with the manufacturer (i.e. with Canon Australia, Sony Australia etc). Faulty products may need to be returned to us or directly to the manufacturer. Phone for instructions. All warranties are "return to base", i.e. the customer pays for the return of the camera etc.
Protect your investment and beat the high cost of camera repairs by extending your standard warranty by 1, 2, or 3 years beyond the standard manufacturers warranty, click here.    

Returns Policy
Like any other retail shop, under Consumer Protection Law, we are not obliged to accept returns for "change of mind". PLEASE CHOOSE CAREFULLY. 

Secure online ordering
Secure online ordering: for your protection, we use 128-bit encryption Secure Socket Layer (SSL) security technology.

Fraud 
Whether you order by phone or online, to help prevent fraud, we may contact you to confirm details or request proof of identity. All information will remain confidential.  When you buy or pick-up from our camera shop in person, you will be required to provide photo id when using your credit card. To deter credit card fraud, when you confirm your online order, your IP address will be logged. If we determine that YOUR order is an attempted fraud, your details will be reported to credit card authorities and the police station closest to YOUR delivery address for investigation.        

Conditions of use of this site
By using this site you agree that:
All information contained in our web pages is believed to be accurate and reliable at the time of publishing. Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. If we have made an error in pricing, we will notify you of the correct price and give you the option to cancel. Digital Camera Warehouse Pty Ltd  reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. Product images used on this website are for illustration purposes only and actual items may vary in appearance. Package contents are at the discretion of the manufacturer and may vary from those described from time to time. We will not accept any liability for any loss or damage which may be incurred by any person acting in reliance upon this information. All brands, logos, images and names are trademarks of their respective companies.

Billing
Prices on the website are current and are in Australian dollars including GST. If we have made an error in pricing, we will notify you of the correct price and give you the option to cancel. Prices may also be subject to change without notice. A Tax Invoice (for your records) will be included with your order.

Types of payment accepted
No surcharge for MasterCard or Visa. Amex cards are also be accepted but incur a 2% surcharge on the total of your invoice. If you wish to pay by direct funds transfer, select this option when ordering online. You can also send a money order to our postal address: Digital Camera Warehouse Pty Ltd, PO Box 20 Canterbury NSW 2193. Your order is processed once payment has been received.

Fast, friendly service, some of the best prices in Australia - see what our customers say!
To find out, click here.

In the TOP 10 sites visited in Australia
Did you know that Digital Camera Warehouse is in the top ten most visited sites in Australia for Appliances and Electronics?  Hitwise’s December 2006 report showed the top 10 ranked sites by visitor numbers to be (in order): Dick Smith Electronics‚ Sony Australia‚ Harvey Norman‚ JB Hi-Fi‚ Telstra Shop Online‚ The Good Guys‚ Digital Home‚ Vodafone Online Store‚ Strathfield.com and Digital Camera Warehouse.

Is it safe to use my credit card?
Protecting your credit card details is a top priority. Your details are downloaded to a secure server, ensuring that your credit and personal details remain private and protected. Digital Camera Warehouse does not use an automatic transaction processing system: for your protection, your name is matched to the delivery address, using third party information. You may receive a phone call or email requesting more information to confirm the details you have supplied us. Your credit card is charged only after we:
a) verify your details (security check) and
b) check that your camera is ready for despatch.

What happens if we are temporarily out of stock?
Unlike most online shops, we DO NOT charge credit cards upon receiving orders - they are authorised and only charged once a despatch date is set by us. This means that your card will usually be authorised and charged on the day of despatch. If delivery is unlikely to take place within 5 working days we will attempt to contact you and confirm that you wish to continue with your order.

The right to change prices and cancel orders without notice
We reserve the right to change prices without notice. Digital Camera Warehouse Pty Ltd reserves the right to refuse or cancel any orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately issue a credit to your credit card. We will inform you as soon as possible of any changes in prices, or cancellation of orders.

Privacy Policy
Your information will only be used to process your order. We will not reveal your personal information to any external organisation except where necessary for the purpose of filling your order (e.g. financial institutions that issued your credit card and courier companies that deliver your order).
However, if any of the information you supply is found to be false or misleading, we will report this to the appropriate authorities for them to prosecute.

Duty Free?
The duty on cameras is 10% (=GST). To claim back the GST component of your purchase, and to find out how "Duty Free " works in the post GST era, click here.

Frequently asked questions (click here)


Disclaimer.
All information contained in our web pages are believed to be accurate and reliable at the time of publishing. Errors such as misprints or omissions are excepted. We reserve the right to make changes and corrections anytime in prices, products and specifications without notice. If we have made an error in pricing, we will notify you of the correct price and give you the option to cancel. Product images used on this website are for illustration purposes only and actual items may vary in appearance. Descriptions and specifications of items may vary due to regional differences. Package contents are at the discretion of the manufacturer and may vary from those described from time to time. We will not accept any liability for any loss or damage which may be incurred by any person acting in reliance upon this information. All brands, logos, images and names are trademarks of their respective companies.