1300 365 220

What is your Returns Policy?

Refunds, Returns and Exchanges

We generally do not refund, return or exchange an item once it has been purchased unless the product is faulty.  Any decision to refund or exchange an item is at our discretion.  Please contact us on 1300 365 220 to discuss.

Faulty Products

Faulty products can be returned to us if still covered by the manufacturer's warranty or as per Australian Consumer Law.

If you believe the product you have purchased from us has a manufacturing fault you can:
  • Call customer service on 1300 365 220 to discuss the issue and obtain a Return Authority (RA) number
  • e-mail us at customerservice@digitalcamerawarehouse.com.au to communicate the issue and obtain a Return Authority number
  • Return the product to one of our stores (please note: photo ID will be required)

If you are not returning the faulty goods to one of our stores, it is essential that you receive an RA number prior to sending the goods to us. Any return sent to us without an approved RA number may be immediately returned to you.

An item must be returned with all the original accessories and components.  Proof of purchase (receipt) must be provided.

Products that show signs of physical damage such as scratches, dents, cracks or any indication of impact may be refused.

Incorrect Choice / Change of mind

Under Australian Consumer Law, we are not obliged to accept returns for "change of mind" or "incorrect choice". Please choose carefully.  At our discretion we may agree to exchange incorrectly ordered accessories.  If an exchange is approved a 15% restocking fee will apply.  Any freight and insurance costs to return the item to us are at customer's expense. This includes the liability for any lost freight, so we suggest sending via registered post. Prior to returning any items, please call us on 1300 365 220 or email us at customerservice@digitalcamerawarehouse.com.au

We cannot accept the return of non-faulty items from the following categories under any circumstances:

  • Cameras, Lenses and other electronic items
  • Studio Equipment
  • DVDs, Software and Books
  • Printer Cartridges or Paper
  • Products that are purchased as a Special Order Item
  • Print Items
In the event a refund is applicable, a credit to the card or account originally used to pay for the goods will be processed by DCW within 7 days of the matter being resolved.
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