Free Delivery

When you spend $99 or more
1300 365 220

FAQs

Buying from Us

How can I contact you or buy from you?

We have 4 stores (Brisbane, Melbourne and 2 in Sydney). Plus we have a contact centre available during the same trading hours as all of our stores. Call us on 1300 365 220. You can also order right here on our website 24 hours a day, seven days a week. Our prices are the same in our stores, over the phone and online.

Are the prices you advertise (online and in-store) the best price you can do?

Yes they are. We have the same price in-store, online and on the phone. Every customer has the same opportunities to get a great price regardless of where they shop.

Our sales teams in our stores and on the phone talk to our customers about product, not price. No haggling, no deals. Just real customer service. The first priority of our sales team is to listen, then to ask relevant questions to find out what our customer needs in a camera or accessory. And then our sales team can help narrow down the search and make sure our customer gets the right product. That’s our priority.

Are there any extra charges for using my credit card?

There is no charge when using MasterCard or Visa credit cards. Amex cards incur a 2% surcharge.

Shipping and Handling

Will you ship my order?

Yes. We ship anywhere in Australia. If any part of your item is temporarily out of stock we will ship what we have and ship the rest as soon as it comes in. You will only be charged one delivery fee.

How much will shipping and handling cost?

Shipping and handling is a one-off charge. The shipping and handling charge on orders up to $200 is $11 and for orders over $200 the shipping and handling charge is $19.

The cost of shipping and handling on items that are bulky (some printers, scanners, backpacks, tripods, multiple cameras etc) will be charged at a higher rate if necessary and we will contact you to inform you of shipping and handling costs.

Some smaller, lower cost items may be shipped via Australia Post. Your invoice will reflect this once your item has been despatched.

Is my order insured in transit?

Yes. Your order is fully insured for damage or non-delivery (lost in transit).

Tourist Refund Scheme/Duty Free

Can I buy Duty Free cameras from you?

Yes. Under the Tourist Refund Scheme (TRS) travellers can claim a refund, subject to conditions on the Goods and Services Tax (GST) on goods bought in Australia.

If you’re going overseas you can purchase from one of our stores or order online and we will provide you the required tax invoice when you receive your camera. A TRS refund cannot be given without it.

For further information on how to claim your duty free refund through the TRS, visit http://www.border.gov.au/Trav/Ente/Tour

Privacy

How can I be sure you do not pass on my personal details to a third party?

We take our responsibilities with your personal details seriously. We only give out your details to the credit company to process your order and the couriers to deliver it. See our Privacy Policy.

Returns

What is your returns policy?

We generally do not refund, return or exchange an item once it has been purchased unless the product is faulty. Any decision to refund or exchange an item is at our discretion. Please contact us on 1300 365 220 for further information.

Warranty

Is my camera covered by an Australian warranty, as supplied by the Australian wholesaler/distributor?

Yes. All cameras come with a back to base warranty with the official Australian camera distributor. This means your camera is fully protected by the Australian distributor. All camera repair and warranty work takes place in Australia through the official distributor. Australian Manufacturer’s warranties also entitle you to claim supplier redemptions, cash back bonuses and other great promotions and competitions.

Can I get extra protection through you?

Yes. Extra protection is available if you buy your camera from us. Please contact us on 1300 365 220 for further information.

Are your cameras ‘grey market’?

Digital Camera Warehouse has not, does not and will not sell ‘grey cameras’.

Why buy from digital camera warehouse